IT Help Desk 1/2

Our client is seeking multiple IT Help Desk Level 1/2 candidates for an onsite position with their team in Westfield, MA. They are committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for individual and team success. If you are looking for an environment where innovation and creativity are cultivated within a respectful and friendly atmosphere, please apply., Provide hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required., Identifies, diagnoses, and resolves basic problems for the end-users of our clients. This includes but is not limited to workstations, laptops and applications including third party applications. Provides end-user problem resolution over the phone for client software and connectivity. Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. Diagnoses and resolves end-user network, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Assists in creating knowledge-base documentation for internal use in supporting users in a timely manner.

Knowledge Of: Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures.

Do you have experience in VPN?, Do you have a Associate’s degree?, Associates or Bachelor’s degree in IT or related field