IT Support/ Help desk Analyst

We are seeking an experienced IT Contractor with a minimum of 2 years’ hands-on experience in information technology security and support. This cross-team role will contribute to both our security and help desk operations, ensuring smooth technical support and compliance across the organization., Experience in information security related support- 2 years

Experience in helpdesk related support- 2 years

Ability to communicate effectively orally and in writing

Ability to collaborate with peers, between teams, and stakeholders

Experience with Microsoft server and workstation operating systems

Experience with Microsoft O365 products

Experience with incident reporting and support ticketing systems

Experience with network and computer security testing tools

Experience reading and interpreting security logs and reports

Knowledge of industry standards and best practices of information security

Knowledge of business process analysis methods

Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed

Perform related work as required

Strong problem-solving and critical thinking skills

Stays up to date with cybersecurity trends and risks

Experience working with Tenable and Splunk

Excellent communication and collaboration skills

Ability to quickly adapt to changing priorities and technologies

Associate’s degree or current certifications within information technology