IT Support Engineer

The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations., * Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup

• Own onsite incident triage and resolution; document work thoroughly in the ticketing system
• Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)
• Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes
• Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up
• Identify recurring issues and contribute to root-cause analysis and long-term remediation
• Maintain a professional onsite presence and build strong rapport with end users and stakeholders

Do you have experience in macOS administration?, Do you have a High school diploma or GED?, The ideal candidate is a hands-on infrastructure support professional who is comfortable working onsite, confident troubleshooting across networking and identity systems, and capable of supporting users in a high-touch environment. They bring strong communication skills, a proactive mindset, and the ability to operate independently while collaborating with remote engineering teams., Required

• 3-5 years of experience in desktop support, helpdesk, or field support
• Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination
• Strong technical troubleshooting skills across diverse IT environments
• Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools
• Hands-on experience with Palo Alto or Cloudflare firewalls
• Experience with Aruba networking equipment (switching and/or wireless)
• Experience with Dell, Aruba, or Cisco switching/routing in production environments
• Experience using SolarWinds or similar enterprise monitoring platforms
• Experience supporting VMware ESXi/vSphere
• Experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)
• Experience with Azure/Entra ID (MFA, conditional access, identity lifecycle)
• Strong troubleshooting skills across Windows OS, networking, identity, and endpoint systems
• Ability to work 100% onsite in a customer-facing environment

Preferred

• Experience with Cohesity, Veeam, or other enterprise backup platforms
• Experience with ConnectWise or other MSP ticketing systems
• Experience in an MSP or multi-client environment
• PowerShell scripting or automation experience
• Certifications such as Network+, Security+, CCNA, Azure Administrator, VMware VCP
• Experience with endpoint management tools (Intune, Workspace ONE, JAMF, etc.)
• Exposure to SIEM, EDR, or cybersecurity tools, * Do you have hands-on experience configuring or supporting Palo Alto or Cloudflare firewalls?
• Have you worked directly with Aruba networking equipment (switching or wireless)?
• Do you have experience administering Microsoft 365 and Azure/Entra ID?
• Have you worked in an MSP or multi-client environment?

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k) matching
• Health insurance
• Paid time off
• Vision insurance