IT Support Technician

• Provide technical support for hardware, software, and network issues across all offices and retail locations.
• Troubleshoot Microsoft products including Microsoft 365, Office, Intune, and Entra ID.
• Diagnose OS issues for Windows, macOS, and Linux, with a strong emphasis on Windows.
• Provide remote and in-person support to users via the help desk ticketing system, phone, and onsite interactions.
• Deliver remote support using tools such as Datto RMM, VNC, and similar technologies.
• Maintain and monitor network components including LAN, DNS, VPN, and general network administration tasks.
• Deploy new hardware, software, and technologies as needed.
• Create, update, and maintain IT procedure documentation and incident reports.
• Collaborate with team members to enhance IT processes and improve infrastructure reliability.

Do you have experience in macOS?, We are seeking an experienced and customer-focused IT Support Technician to provide technical support across our offices and retail locations. The ideal candidate will excel in troubleshooting, supporting end-users, and maintaining IT systems in a fast-paced environment., * Proven experience in enterprise IT support or desktop support roles.

• Strong working knowledge of Windows Entra ID, Microsoft 365, and Windows 11.
• Hands-on experience with networking fundamentals; familiarity with Meraki is a plus.
• Proficiency using IT management tools such as Datto RMM, Microsoft Intune, Windows Defender, etc.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving skills for diagnosing complex technical issues quickly and effectively.
• Travel may be needed.

This role is ideal for someone passionate about IT support, eager to learn new technologies, and comfortable working in fast-paced environments. You should enjoy solving problems, helping people, and delivering high-quality customer service., * Help desk: 5 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Employee discount
• Vision insurance
• Dental insurance
• Paid sick time, As a member of our dynamic team, you will be eligible for the following compensation and benefits plan:
• 401(k) Retirement Plan with Company Matching
• Medical, Drug, Dental & Vision
• Paid Vacation
• Paid Sick Leave
• Generous Employee Discount
• Flexible Spending Account
• Life & Long-Term Disability Insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance