BA/Scrum Master - INTL Near Shore

We are seeking a hybrid Business Analyst / Scrum Master to support a Scrum team delivering CRM-based solutions within the commercial software space. This role is a backfill for an existing team member who is temporarily supporting a larger Product Owner / Project Manager initiative.

The ideal candidate will split responsibilities between Agile Scrum Master duties and Business Analysis activities, working closely with development teams, business stakeholders, and contact center users. The role will primarily support the Siebel CRM platform, with lighter involvement in a Salesforce B2B system.

Proven experience as a Scrum Master, Business Analyst, or hybrid BA/SM

Strong working knowledge of Agile/Scrum methodologies

Hands-on experience with Atlassian Jira and Confluence

Excellent English communication skills (written and verbal)

Ability to work effectively in a fast-paced, dynamic environment

Strong collaboration and stakeholder management skills

Outgoing, adaptable personality with the ability to work across diverse teams Experience working with CRM systems (Siebel strongly preferred)

Exposure to Salesforce B2B platforms

Experience supporting contact center or customer-facing systems

Travel or hospitality industry experience