Digital Business Analyst

Seeking a Business Analyst to support high-priority digital initiatives tied to growth and funding objectives. This role will work across Digital, Product, Operations, Marketing & Technology to translate business needs into user stories, insights, and leadership-ready deliverables. Ideal candidates are strong communicators, highly organized, and experienced in Agile delivery within digital product environments bringing customer facing mobile experiences to life., * Translate meetings and stakeholder input into clear user stories, requirements, and acceptance criteria

• Manage and maintain JIRA backlogs and documentation in Confluence
• Support Agile ceremonies: PI planning readiness, sprint planning, backlog grooming, demos
• Analyze digital performance and build dashboards (e.g. Tableau)
• Support Zoom meeting coordination, summarization and translation of notes to stories
• Measure impact using CSAT/MSAT, adoption, and growth metrics
• Create & support leadership-ready PowerPoint materials and storytelling artifacts
• Partner cross-functionally to drive clarity, alignment, and delivery

Work across a portfolio of initiatives such as:

• Customer retention and relationship deepening
• New-to-bank acquisition and storefront growth
• Digital onboarding/KYC simplification
• Digital experience and storefront redesign
• New product launches and rewards capabilities
• Emerging capabilities like merchant-funded offers and new savings products

• 2-4+ years of Business Analyst experience (banking, fintech, or another regulatory constrained digital product environment preferred)
• Strong communicator and storyteller
• Self-starter who thrives in ambiguity
• Highly organized, detail-oriented, and delivery-focused

Strong experience with:

• Agile/Scrum methodologies and delivery ceremonies
• JIRA (user stories, backlog management)
• Confluence (documentation)
• Tableau (reporting/visualization)

Proven ability to:

• Independently turn meeting notes into high-quality user stories
• Support end-to-end Agile delivery
• Work across technical and business stakeholders

Digital experience required:

• Supporting launches/enhancements of customer-facing experiences
• Measuring success via CSAT/MSAT, adoption, growth, engagement

Preferred:

• Digital banking/channels/marketing analytics experience
• Exposure to customer acquisition, engagement, or retention initiatives
• Experience in fast-paced, cross-functional environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.