Network Operations Specialist (NOC)

The Network Operations Specialist plays a critical role in maintaining the performance, reliability, and availability of both customer-facing and core network services. As part of the Network Operations Center (NOC), this position is responsible for troubleshooting, incident response, and continuous monitoring of a complex, multi-technology telecommunications and network environment., * Provide advanced troubleshooting and repair support for customer and core telecommunications and network services within a 24/7 NOC environment

• Collaborate cross-functionally with NOC team members, Field Operations, Network Engineering, and Infrastructure (OSP) teams to resolve complex network and telecom issues
• Support a wide range of telecom and networking technologies including Ethernet, IP, SIP, TDM, DWDM, MPLS, routing and switching, wireless, security, and Voice/UCaaS services
• Perform remote diagnostics and troubleshooting for fiber optic infrastructure, carrier circuits, and third-party telecom providers
• Coordinate and lead service restoration efforts across internal teams, customers, contractors, and external telecom service providers
• Deliver timely and professional communication to customers regarding service issues, including proactive outage notifications and status updates
• Monitor and respond to network events using Network Management Systems (NMS), ensuring rapid identification and resolution of faults
• Document all incidents, actions, and resolutions thoroughly in ticketing and knowledge management systems
• Utilize lab environments to replicate issues, validate fixes, and assess network performance
• Plan, document, and execute scheduled maintenance activities with minimal service disruption
• Provision and decommission customer services, including telecom circuits and connectivity services, as assigned
• Coordinate customer communications for planned maintenance and service-impacting events
• Perform root cause analysis (RCA) and develop detailed Reason for Outage (RFO) reports, ensuring SLA compliance and continuous improvement
• Identify opportunities to enhance operational processes, standards, and best practices
• Participate in an on-call rotation, supporting after-hours incident response and service restoration

The ideal candidate brings hands-on experience in telecom operations, including carrier networks, fiber infrastructure, and service provider technologies., * Experience working in a telecommunications, service provider, or carrier network environment

• Strong hands-on experience supporting telecom technologies such as MPLS, DWDM, SIP, TDM, and carrier circuits
• Proven ability to troubleshoot fiber optic networks and WAN services
• Experience working in a NOC or similar 24/7 operations environment
• Solid understanding of IP networking, routing, and switching fundamentals
• Strong communication skills with the ability to interact with customers and cross-functional teams during high-impact incidents