ERP Process & Training Specialist

• Coordinate and manage all aspects of the ERP training program for assigned implementations, including training planning, scheduling, logistics, and delivery across multiple locations.
• Deliver training using a variety of methods-including instructor-led classroom sessions, virtual training, recorded video content, and on-the-job coaching-to support effective user adoption.
• Support change management and user adoption by reinforcing new ERP processes and helping users successfully transition to standardized systems and workflows.
• Partner with leadership and project teams to design and apply assessment tools that measure training effectiveness, track learning outcomes, and identify opportunities for improvement.
• Support the administration and ongoing enhancement of the Learning Management System (LMS), including the creation, maintenance, and organization of ERP training courses and instructional videos.
• Contribute to continuous improvement initiatives by refining training materials, methods, and documentation based on user feedback and post-implementation needs.
• Perform additional related duties as needed to support ERP implementations and ongoing system success., * Strong verbal and written communication skills, with demonstrated ability to facilitate training, coach users, and clearly explain technical concepts to non-technical audiences.

Do you have experience in User training (technical support)?, Do you have a Bachelor’s degree?, * Bachelor’s degree in a related field or equivalent combination of education and experience., * 4+ years of experience supporting ERP systems, with a focus on business process documentation, user training, and change enablement.

• Working knowledge of learning management systems and adult learning methodologies., * Proven ability to collaborate effectively with diverse stakeholders, including operations, field service, project management, sales, accounting, and leadership.
• Highly organized and detail-oriented, with strong business acumen and the ability to manage multiple priorities.
• Proficient in Microsoft Office applications and content creation tools.
• Self-motivated and adaptable team player, willing to contribute where needed to support project and business objectives.
• Ability to travel as required to support ERP implementations and training activities., * Experience with Global Shop Solutions, Epicor, Acumatica, Business Central and/or other ERP systems.
• Experience in the equipment distribution and service industry (job and project based).
• Experience in Camtasia software for creating video tutorials and presentations.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance

Vessco Water is a family of companies delivering innovative water and wastewater treatment solutions to customers across the United States. As one of the nation’s largest full-service water treatment equipment distributors, we support every segment of the municipal, industrial, and commercial water and wastewater industry.