IT Support Specialist

The IT Support Specialist provides front-line technical support in a Microsoft 365-based environment, ensuring reliable operation of end-user devices, collaboration tools, and communication systems. This role is the primary point of contact for IT support and plays a key role in maintaining user productivity and a high-quality technology experience.

Essential Job Functions

· Provide day-to-day technical support for hardware, software, and user issues

· Troubleshoot and resolve issues related to Windows devices and peripherals, mobile devices, Microsoft 365 services, Teams (including basic Teams Phone), user access issues, file access and sync issues, and connectivity problems

· Create and configure new user accounts

· Coordinate and perform new hire onboarding and setup

· Provide user training on Microsoft 365 tools and security best practices

· Disable and deprovision accounts for departing users

· Manage account access, password resets, and licensing

· Configure and maintain desktops, laptops, mobile devices, and peripherals

· Support email, file storage, and collaboration tools

· Track and resolve tickets using a ticketing system

· Maintain documentation

· Assist with asset management

· Identify recurring issues and recommend improvements

· Collaborates with other IT team members to ensure efficient resolution of issues and alignment with organizational standards

Do you have experience in Windows?, Do you have a Associate’s degree?, Required:

· Experience with Windows 10/11 and Microsoft 365

· Strong troubleshooting skills

· Strong communication skills

· Ability to manage multiple priorities

· Ability to follow documented processes and adhere to IT standards

· Ability to learn and apply new tools and processes quickly

Preferred:

· Experience with Teams and OneDrive/SharePoint

· Basic networking knowledge

· Experience with ticketing systems

· Familiarity with remote support tools

· Experience supporting users in a business/corporate environment

· Familiarity with documenting processes or creating knowledge base articles

Key Competencies

· Customer-focused mindset

· Professionalism and positive attitude

· Strong communication

· Organized and proactive

· Willingness to learn

· Attention to detail

· Reliability and accountability, Associate’s degree in Computer Science, Information Systems, or related field preferred. Minimum 1-3+ years of IT support experience.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance