IT Support Specialist

A well-established and growing organization in the construction and modular building industry is seeking an experienced IT Support Specialist to join their team on a temporary basis. This individual will serve as the primary point of contact for employees requiring technical assistance and will play a key role in ensuring smooth day-to-day IT operations across the organization., * Provide first- and second-level technical support for hardware, software, network, and system-related issues

• Respond to help desk tickets, emails, phone calls, and in-person support requests
• Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and maintain workstations, software applications, and business systems
• Support Microsoft 365, email platforms, collaboration tools, and enterprise applications
• Assist with employee onboarding and offboarding, including account setup and equipment provisioning
• Manage user accounts, permissions, and access controls within Active Directory and Azure AD environments
• Assist with network troubleshooting, including Wi-Fi, VPN, DNS, DHCP, and connectivity issues
• Maintain IT asset inventory and coordinate equipment deployment, repairs, upgrades, and replacements
• Support cybersecurity initiatives, including MFA, password management, and security best practices
• Participate in system upgrades, IT projects, and process improvement initiatives

Do you have experience in Wireless networking?, Do you have a Associate’s degree?, * 2-5 years of IT support, help desk, or technical support experience

• Strong experience supporting Windows 10/11 environments
• Experience with Microsoft 365 administration and troubleshooting
• Familiarity with Azure AD (Entra ID) and Active Directory user management
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
• Experience utilizing ticketing systems and remote support tools
• Strong troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities and work independently

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
• CompTIA A+, Network+, Microsoft Certified Modern Desktop Administrator, or ITIL certifications, * Strong problem-solving abilities and attention to detail
• A customer-focused mindset with excellent communication skills
• Someone who can quickly build rapport with end users and provide exceptional support
• A team player who thrives in a fast-paced environment and can maintain confidentiality and data security

Top Requirements:

• 2-5 years of IT support experience
• Windows 10/11 and Azure AD experience
• Experience working with IT ticketing systems, * Do you have familiarity with Azure AD (Entra ID) and Active Directory user management?
• This is a temp opportunity- is that something you are comfortable with?
• Do you have experience with Microsoft 365 administration and troubleshooting?