Help Desk

• Respond to help desk tickets promptly with a strong customer service mindset while meeting defined service level agreements (SLAs)
• Troubleshoot and resolve issues related to connectivity, access, MFA, applications, and endpoint devices
• Support device setup, imaging, configuration, lifecycle management, and user environments across multiple platforms
• Apply software updates, security patches, endpoint protection, and manage user access controls including account provisioning and deactivation
• Monitor for unusual or suspicious activity and escalate concerns appropriately
• Coordinate onboarding and offboarding processes, including provisioning equipment, access, and ensuring secure deactivation and asset recovery
• Maintain accurate documentation of tickets, troubleshooting steps, resolutions, and system configurations
• Identify recurring issues and recommend process improvements or preventative solutions
• Collaborate with internal teams, leadership, and external vendors, escalating complex technical issues as needed
• Assist with administration of systems and networks, including Microsoft 365, Active Directory, security protocols, and basic networking (IP addressing, VLANs, VPNs, remote access)
• Participate in projects such as system upgrades, device rollouts, network troubleshooting, and client migrations

Do you have experience in iOS?, We are seeking a motivated and customer-focused IT Help Desk Professional to join a growing technology team in a modern, collaborative office environment located in a vibrant downtown district.

This is an onsite, client-facing role ideal for someone who is professional, technically curious, and thrives in a fast-paced support environment. Opportunities are open for both Level 1 and Level 2 candidates., * Hands-on experience troubleshooting hardware, software, and peripheral devices

• Working knowledge of Microsoft 365 (including Teams and SharePoint)
• Familiarity with endpoint protection tools and multi-factor authentication
• Experience with ticketing systems
• Exposure to Windows, macOS, iOS, and/or Android environments
• Understanding of basic networking concepts (Wi-Fi troubleshooting, IP addressing, VPNs)
• Experience working across diverse technologies (well-rounded background preferred over highly specialized/siloed experience)

Preferred (Not Required) Certifications

• CompTIA A+
• CompTIA Network+
• Google IT Support Professional Certificate
• Microsoft 365 or Windows support certifications

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Life insurance, * 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance