ServiceNow Technical Lead (ITSM & Release Automation)

Triunity Software

Cincinnati, OH, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

10 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

HTML JavaScript (Programming Language) Application Programming Interfaces (APIs) Application Release Automation Automation of Tests BASIC (Programming Language) Cascading Style Sheets (CSS) Configuration Management Databases Systems Integration Scripting Client Side Scripting SOAPAPI

+4 more

AngularJS Virtual Agents Network Server Servicenow

Job description

Senior ServiceNow Tech Lead to lead the design, development, and deployment of sophisticated ITSM solutions. This role demands deep ServiceNow ITSM expertise and is pivotal in advancing enterprise IT service delivery through innovation and efficiency., Senior ServiceNow Technical Lead (ITSM & Release Automation), Develop advanced platform solutions using Flow Designer, IntegrationHub, Business Rules, Client Scripts, and Script Includes.

Maintain CMDB health and ensure alignment with CSDM standards.

Technical Leadership & Collaboration

Lead technical design and architecture discussions.

Review and mentor junior developers, enforcing best practices and scalability.

Partner with stakeholders to translate business requirements into technical specifications.

Requirements

Focus Areas: ITSM and CMDB, Basic knowledge on ATF & DPR

Experience Level: 10-15 years of ServiceNow development

Key Mandate: Elevate IT service delivery by automating release readiness, enforcing compliance, and reducing manual effort through AI Agent, Now Assist and “shift-left” quality practices.

Key Responsibilities

Mandatory Skills : ITSM, Development, Technical Team Lead, Administration, Scripting, CMDB, Automation Test Framework, Digital Product release

Desired Skills : Servicenow ITSM, Lead Developer, Servicenow Lead, Javascript, CMDB Integrations, Servicenow Development, Servicenow CMDB,ATF,DPR

Skills To Be Evaluated On : ITSM, Development, Technical Team Lead, Administration, Scripting, CMDB, Automation Test Framework, Digital Product release

ITSM & Platform Development

Configure and enhance ServiceNow ITSM modules (Incident, Change, Problem, Request, Knowledge)., Core ServiceNow Expertise: Advanced JavaScript, Glide API, Service Portal (HTML, CSS, AngularJS).

Integrations: REST/SOAP APIs, IntegrationHub, MID Servers.

Methodologies: Agile/Scrum development; strong ITIL knowledge (Change & Release Management).