IT Support Engineer

Looking for a challenging and dynamic role that will put your technical expertise and communication skills to the test? We are seeking a highly motivated and detail-oriented technician to join our team and provide top-notch dedicated technical support to one of our largest clients. As a key member of our technical support team, you will be responsible for troubleshooting and resolving a wide range of hardware and software issues, from desktops and notebooks to servers and infrastructure. You must be able to stay cool under pressure, pivot quickly to changing priorities, and document your work with meticulous attention to detail. If you are a problem-solver at heart who is passionate about delivering outstanding customer service, we want to hear from you!, * Report to Help Desk Manager

• Report to work on time
• Respond to service requests while on call
• Log all tasks throughout the day in Connectwise
• Stay in communication with all end users maintaining clear expectations.
• Manage tickets and escalate tickets to Help Desk Manager as required
• Produce procedural documentation as needed
• Document all calls in the tracking system and follow through to completion
• Spot trends and identify issues
• Work as a resource on projects as required
• Understand Active Directory, provide activation of accounts and maintain security groups
• General understanding of TCP/IP, DHCP, DNS, administration and creation of users
• Be able to resolve hardware issues, hard drive ports, cable issues
• Understand enterprise antivirus software, provide updates and virus removal
• Experience with SLA’s and service call tracking systems
• Support systems running in a VMWare environment
• Strong support and resolution experience with Windows 10. Outlook and connectivity issues
• Experience with Google Workspace email and apps
• Ability to manage print servers
• Strong Understanding of MAC OS
• Strong Understanding of Printing systems
• Understanding of spooler connectivity issues
• Understanding of permissions
• Troubleshoot print driver configuration
• Produce procedural documentation
• Maintain and update knowledge base

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Bachelor’s (Preferred)

Experience:

• Help desk: 4 years (Required)
• Customer support: 4 years (Required)

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

About Mindcore

Are you ready to join a company that truly values innovation, collaboration, and customer satisfaction? Look no further than MINDCORE, where we’re not just a technology service provider, but a true partner to our clients. We work with a wide variety of businesses, providing end-to-end technology solutions that are tailored to meet the unique needs of each client. From Fortune 500 companies to startups, we pride ourselves on our ability to deliver top-notch technical support and exceptional customer service that keeps our clients coming back. At MINDCORE, we don’t just talk the talk - we walk the walk, with smart processes in place to ensure reliability and security for our clients. But we also know how to have fun, with a company culture that celebrates teamwork, creativity, and a job well done. Join our team and discover what it’s like to work for a company that truly cares about its employees and its clients.