IT Support Professional

• Provide daily IT support to legal staff and attorneys, troubleshooting hardware, software, and network issues for end-users
• Install, operate, and maintain computer systems, servers, virtual machine desktops, and telecommunication systems including VoIP
• Support and maintain both Windows and macOS operating systems, as well as Android and Apple mobile devices
• Maintain and troubleshoot network infrastructure including switches, cabling (CAT5e/CAT6), routers, and VPN/remote access systems
• Support peripheral hardware such as printers, fax machines, and monitors
• Perform ETL (extract, transform, load) operations across multiple data sets daily
• Conduct data analysis and reporting using tools such as Pivot Tables, VLOOKUP, SQL, R, and PowerShell
• Support and maintain Citrix ShareFile, Citrix Secure Sign, and other Citrix-related products
• Set up and troubleshoot video conferencing systems
• Track inventory, evaluate and research new technologies, and develop contingency plans mindful of budget and overhead
• Assist with IT-related vendor contract negotiations
• Maintain system documentation, workflows, and technical specifications
• Learn and apply skills to the firm’s proprietary systems and legal software
• Provide support outside of standard business hours, including some evenings, weekends, and holidays as needed

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Systems, Computer Science, Business, MIS, or related field - or equivalent experience

• 3+ years of experience in IT support within a professional business setting
• Strong knowledge of computer networking, hardware, and systems configuration
• Proficiency in Microsoft Office 365, with a strong focus on Excel (Pivot Tables, VLOOKUP)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance