Service Desk T1.5 MSP Technician

At IT GOAT, you won’t be stuck doing the same thing every day. You’ll work with different technologies, solve meaningful client issues, and build a career path designed around growth, certifications, and new opportunities as the company continues to expand.

This role is a great fit for someone who is curious, dependable, customer-focused, and excited to sharpen their technical skills. If you like troubleshooting, communicating with people, being organized, and being part of a team that moves quickly, you’ll fit right in.

This is an on-site role based out of our Dallas HQ. Applicants must live in the Dallas, TX area and have reliable transportation for travel between home, the office, and client sites as needed.

What You’ll Be Doing

· Be the first line of support for clients by phone, email, and remote tools in a fast-paced, multi-client MSP environment.

· Troubleshoot real-world technical issues across customer networks, equipment, and services.

· Own support tickets from intake through resolution using RMM and PSA systems while meeting SLA expectations.

· Create a great client experience through clear communication, follow-through, and professional service.

· Document issues, troubleshooting steps, and resolutions so the team can keep improving.

· Follow documented SOPs while also bringing ideas that help improve processes and efficiency.

· Support user onboarding and offboarding tasks with accuracy and consistency.

· Partners with teammates, customers, and vendors to resolve issues quickly and effectively.

· Jump in where needed and take on additional tasks assigned by your manager.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, Ready to grow your IT career with a fast-moving, people-focused MSP? IT GOAT is a growing MSP looking for motivated problem-solvers who love technology, enjoy helping people, and want to build real-world skills in a high-energy environment., · 1+ year of IT support experience in a Managed Service Provider environment is required.

· Basic understanding of networking fundamentals.

· Basic understanding of cybersecurity best practices.

· Basic operating system knowledge, including Windows and macOS.

· Basic understanding of email platforms, including Google Workspace and Microsoft 365.

· Strong customer service mindset and a desire to help people.

· Clear, confident communication skills.

· Ability to read and write technical documentation and follow checklists.

· Team-first attitude with a passion for solving problems.

· Ability to work independently, collaborate with others, and keep moving toward results.

· Motivation to keep learning and growing your technical skill set.

· Professional, detail-oriented, dependable, and flexible.

· Strong organizational and time-management skills.

· Valid driver’s license and reliable transportation.

· Ability to lift and carry up to 50 pounds regularly.

· Ability to stand, sit, bend, lift, and walk frequently throughout the day.

· Ability to travel to client locations as needed.

· High school diploma or equivalent required.

Preferred Qualifications

· Previous Managed Service Provider experience.

· Personal interest in IT, technology, or troubleshooting outside of work.

· Experience with ConnectWise, Automate, Ninja One, and other MSP tools.

· Industry certifications, such as Microsoft or CompTIA certifications.

$50,000 - $55,000 a year - Full-time, Pulled from the full job description

• Professional development assistance
• AD&D insurance
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching

• Paid time off, Full-Time, On-Site

  Dallas, TX

  $50,000-$55,000 annually

  Grow your IT career with IT GOAT, We invest in our team and make sure hard work is rewarded. You’ll get competitive benefits, employee health insurance, a 401(k) plan with company match, basic life and AD&D coverage, paid vacation, holidays, professional development support, and more., * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance