End User Support Engineer

The role assists corporate and retail store end users with technical support of desktop computers, laptop computers, applications, and related technology which includes specification, installation, and testing of computer systems and peripherals technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

• Assists staff with the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.

• Works with corporate end users and IT Operations staff responding to trouble ticket actions to determine and resolve problems with end user computer equipment.

• Setups and maintains demo equipment.

• Configures mobile devices and mobile email; assists with troubleshooting.

• Researches and tests new equipment to train oneself.

• Maintains stock of equipment. Purchases equipment when necessary. Generates, ensures and tracks asset tags for equipment.

• Generates and ensures closure of warranty support tickets.

• Assists in maintaining shipping equipment in the Distribution Center.

• Deploys, manages and runs reports of Druva Systems.

• Coordinates with vendors to ensure correct store build with proper equipment.

• Replaces and updates existing store workstations and ensures they are imaged.

• Ensures desktop/laptop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

• Trains and orients corporate end users on use of hardware and software.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 2-4 years of industry experience working in a tier two or advanced level support environment

• Experience with end user support of Windows and Mac computers

• Experience with Linux, Windows XP-10, Apple OS

• End user hardware

• Printers/scanners

• End user software suite

• Microsoft office

• Web browsers

Performance work with security mindset Service now experience