End User Support Specialist

Insight Global is seeking an End User Support professional to join the team with one of our leading global investment firms located in Menlo Park, California. This person will provide white?glove technical support for a 100-200 user office in Menlo Park, while also supporting additional locations via phone-based tickets. Responsibilities: Provide Level 1-3 end user support for Windows-based environments Troubleshoot desktop/laptop hardware, Windows OS, applications, networking, and peripherals Serve as one of the primary onsite support resources for the Menlo Park office Handle inbound tickets and phone support for users across other global offices Partner closely with infrastructure, security, and application teams to resolve complex issues Deliver high-touch support to investment professionals in a fast-paced environment

• 7+ years of hands-on end user / desktop support experience Strong Windows troubleshooting skills (L1-L3)
• Experience supporting senior executives and front-office users
• Private equity, hedge fund, investment management, or equivalent financial services experience required
• Comfortable working in a fully onsite, high-visibility role
• Able to go onsite 5 days/week (8am-5pm)
• Comfortable with a long term contract