Help Desk Technician Jacksonville, Florida Hy

As a Help Desk Technician, you will work with a variety of clients to create, triage, resolve, and escalate support tickets. You’ll serve as a primary point of contact for users experiencing technical issues and will assist them via phone, email, chat, and remote support tools.

Your responsibilities will include:

• Troubleshooting desktops, laptops, printers, mobile devices, and peripherals.
• Resetting passwords, assisting with MFA, and resolving account access issues in Active Directory and Microsoft 365.
• Supporting standard business applications and assisting with software installations.
• Creating, triaging, resolving, and escalating support tickets as needed.
• Documenting all work thoroughly in our ticketing system.
• Assisting clients via phone, email, chat, and remote support tools.
• Collaborating with peers, senior technicians, and team leads to learn and grow in your role.

Hybrid Schedule: This position is primarily remote, with onsite visits to client locations in the Jacksonville area as needed.

Do you have experience in MFA?, People we hire must start with a foundation of being humble, hungry, and people smart, as those characteristics make you a great team-player and will allow us to properly equip you to succeed in this and future roles.

For this role, you must also have 2+ years of professional work experience and either an IT degree or a valid industry certification.

You should be familiar with working in Active Directory and administering Microsoft 365 (Office 365), and you should have good experience in End User Device (desktop, cellphone, and peripheral) troubleshooting.

We’re looking for people who can demonstrate:

• Strong customer service and communication skills.
• The ability to troubleshoot technical issues methodically and document solutions clearly.
• Experience supporting or troubleshooting desktops, laptops, mobile devices, printers, and peripherals.
• A willingness to learn new technologies and continuously develop your skills.
• The ability to work effectively in a team-oriented environment.

Preference will be given to candidates with:

• Previous Help Desk or MSP experience.
• Additional IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience with Microsoft Intune or endpoint management tools.
• Experience with ConnectWise, NinjaOne, Sophos, or similar IT support tools.
• Basic networking knowledge (DNS, DHCP, VPN, and wireless networking).

Pulled from the full job description

• 401(k) 4% Match
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Cell phone reimbursement, Here’s what we offer our team members:
• 3 Weeks of Paid Time Off (combined vacation and sick time, accrued and subject to manager approval)
• Healthcare Options with 75% of your premium covered
• Dental & Vision Insurance
• Group Life Insurance
• 401(k) with up to 4% company match and immediate vesting
• Training & Certification Reimbursement to support your career growth
• Company-Provided Computer & Peripherals
• Monthly Mobile Phone Stipend

We’re more than just an IT support provider-we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients.