Technical Specialist II

• Provide technical support and troubleshooting for AtHoc and VCC tools to ensure optimal performance and compatibility with Treasury IT systems.
• Coordinate with SHEP, Treasury Departmental Offices IT, and vendor stakeholders to resolve system issues and implement updates.
• Assist in database and distribution list management to maintain current user data.
• Support exercises and real-time operations by activating and monitoring emergency communication tools.
• Draft and update system documentation, SOPs, training materials, and user guides.
• Develop and conduct training sessions for Treasury employees and accountability officers.
• Assist in the development of policies and protocols in support of emergency communications operations.
• Maintain cybersecurity compliance documentation, including FISMA audit support and POA&M tracking.
• Represent Treasury in interagency working groups and technical forums related to emergency management tools.

Do you have experience in Word embeddings?, Do you have a High school diploma or GED?, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill, and/or ability required., * Strong customer service orientation with excellent organizational, analytical, and problem-solving skills.

• Proven ability to independently manage priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to prepare technical documentation and deliver user training.
• Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must be detail-oriented and task-driven with the ability to follow procedures precisely., * Prior experience with Blackberry’s AtHoc and Everbridge’s Visual Command Center (VCC) is a must.
• Minimum High School Diploma or equivalent and a minimum of 2 years of technical or IT-related experience.
• Experience supporting enterprise software applications, especially within a government or secure environment, preferred.
• Familiarity with emergency management, cybersecurity protocols, or continuity of operations (COOP) support is highly desirable.

Security Clearance

• Must be a U.S. Citizen or Lawful Permanent Resident with at least three years of residency in the U.S.
• Ability to obtain and maintain a Moderate Risk (MBI/Tier 2) background investigation.
• Must comply with Homeland Security Presidential Directive 12 (HSPD-12) requirements.