Anticipated Opening Technology Support Specialist (Full-time w/benefits) (Multiple Openings)

The Technology Support Specialist supports students, teachers, and staff in utilizing technology. Ensures high-level customer service via face-to-face, email, chat, and phone. Provides positive and seamless IT support to all end users. Essential Duties and Responsibilities include but are not limited to:

• Configure all Windows computers and iPads to operate effectively.
• Complete basic computer repairs and escalate other repairs to vendors.
• Run diagnosis programs to identify & fix problems with hardware and software running Windows, iOS, and Android such as laptops, iPads, Clear Touch Panels, projectors, IP phones, and access points.
• Install and update software applications as requested.
• Demonstrate a positive customer service approach when fulfilling the position duties.
• Closing Level 1 help desk tickets according to HelpDesk ticket protocol.
• Perform preventive maintenance of hardware such as projectors.
• Assist in maintaining the building asset inventory.
• Maintain a clean organized functional workspace.
• Organize deployments, collections, and special projects.
• Troubleshoot and collaborate with the Network team in support of the Wi-Fi infrastructure.
• Assist in configuring, troubleshooting, and researching all aspects of technology related issues.
• Attend district training sessions covering the key areas.
• Use a cooperative “team” approach to problem solving.
• Willing to learn skills and research topics.
• Responsible for technology-related packages delivered to & leaving the Educational Services Center, and for receiving, sorting, and distributing packages and deliveries to the intended recipients.
• Maintain supply levels of sellable parts such as pens & chargers.
• Collaborate and participate in Department Meetings and Microsoft Teams.
• Other duties as assigned by the Supervisor of Building Technology Services., * The district reserves the right to close this posting after seven (7) calendar days should a suitable applicant be found. Interested CBSD employees should apply through the INTERNAL JOB POSTINGS link on the CBSD INTRANET under Staff.

All employment is provisional for 90 days as required by ACT 168 of 2014, enacted December 22, 2014. IF YOU ARE A NEW HIRE WITH CBSD, you must complete the ACT 168 INQUIRY FORM which is included in the New Hire Checklist. See details and instructions on the Inquiry Form.

Do you have experience in Microsoft Office?, Do you have a High school diploma or GED?, Excellent communication & customer service skills required. Knowledge of Microsoft Windows and iOS operating systems preferred. Have general knowledge of Office 365. Ability to troubleshoot and repair software and hardware problems. Lift 40 pounds. High school diploma required, A+ Certification desired. Coursework in technology, relevant to duties listed above, is preferred.

3.43.4 out of 5 stars Doylestown, PA 18901 $25.46 an hour