Helpdesk Support Analyst

This person will deliver support to end users. Following design or installation specifications, install or assist in installation of software packages. Provides some training of clinical software to staff. Provides front line support to end users. Perform other duties as required. Escalates complex problems as necessary., Relays relevant IT-related information to the company in a timely manner.

Do you have experience in Wireless communication system operation?, Do you have a High school diploma or GED?, Must be self-motivated and able to work independently with minimal direction or supervision., MINIMUM EDUCATION: Highschool Diploma or Equivalent. This is an entry level position.

PREFERRED EDUCATION: N/A

MINIMUM EXPERIENCE: Previous experience in a medical office setting and/or experience with an Electronic Medical Record a plus, experience preferred. Emphasis in information technology, management information services, computer science or a closely related field and/or any equivalent combination of training and experience that provides the required knowledge, skills and abilities are also preferred.

REQUIRED CERTIFICATIONS: N/A

PREFERRED CERTIFICATIONS/LICENSES: N/A

SPECIAL SKILLS: Able to read, write and speak the English language in an understandable manner

Knowledge of information technology; Knowledge of data and voice communication systems

Knowledge of management information systems; Knowledge of client/server network protocols and internet/intranet applications

Ability to install and troubleshoot PC systems; Possess leadership ability and the willingness to work harmoniously with professional and non-professional personnel; Self-motivated, resourceful, and well organized.