Desktop Support Analyst

We are seeking a dedicated and skilled Support Analyst to join our dynamic IT team. The ideal candidate will be responsible for providing exceptional technical support and troubleshooting services to ensure the smooth operation of our IT infrastructure. This role requires a strong understanding of various operating systems, networking principles, and customer service skills to effectively assist users with their technical issues., * Answers incoming customer telephone calls in a courteous and professional manner.

• Assists customers/end users with questions on product installation, usage, and implementation.
• Responds to and investigates customer/end user inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner.
• Answers customer inquiries and provides appropriate technical and/or product-related information.
• Researches and resolves customer complaints.
• Effectively communicates customer issues and concerns to all applicable internal staff members.
• Maintains working knowledge of products and/or services.
• Prepares reports and correspondence as needed.
• Manage daily backups.
• Set-up and maintain computer equipment.
• Maintain computer equipment tracking.
• Performs other duties as assigned by supervisor that could, at times, be outside of the normal scope of duties listed here.

Do you have experience in Windows?, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills: Proficiency in Microsoft Office programs, Microsoft Windows, and general networking skills.

Education and Experience: Minimum of two years related experience or equivalent

Job Type: Full-time

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance