Computer Tech-Summer Temp

The Computer Technician I provides frontline technical support for district staff and students. This entry-level position focuses on customer service, troubleshooting basic technology issues, and supporting the day-to-day operation of district devices and systems under the guidance of senior IT staff., * Provide first-level technical support for district hardware, software, and network-related issues

• Respond to service requests via help desk system, phone, and in person
• Troubleshoot and resolve basic issues involving computers, printers, Chromebooks, and other district devices
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripheral equipment
• Set up and support classroom and office technology equipment
• Assist with user account setup, password resets, and access issues
• Document all support requests, actions taken, and resolutions in the ticketing system
• Escalate more complex issues to higher-level technical staff as needed
• Assist with inventory management and tracking of technology equipment
• Travel between district sites as needed to provide support
• Follow district policies related to data security, acceptable use, and technology standards

Blue Ridge Technology is seeking a Customer Service Representative who is great with people and eager to learn the technical side of the job. We believe excellent support starts with strong communication, empathy, and problem-solving skills-the things that can’t easily be taught. If you have a solid track record in customer service and a genuine curiosity about how computers and networks work, this could be the perfect opportunity to transition your skills into a rewarding technology career., * Strong customer service orientation with a helpful and positive attitude

• Excellent verbal and written communication skills
• Ability to listen, understand, and respond to user needs effectively
• Basic knowledge of computer systems, operating systems, and common applications
• Ability to troubleshoot and solve problems in a logical manner
• Willingness and ability to learn new technologies quickly
• Ability to prioritize tasks and manage time effectively
• Ability to work independently and as part of a team, * High school diploma or GED required
• One (1) year of customer service experience or related field preferred
• Basic knowledge of computer operations required
• Valid Arizona driver’s license may be required, * Coursework, certification, or training in information technology
• Experience in a school district or educational environment
• Familiarity with help desk or ticketing systems

Working Conditions

• Office and school-based environments
• Frequent interaction with staff, students, and the public
• May require lifting, carrying, and moving equipment up to 25-40 pounds
• May require travel between school sites