IT SPECIALIST I - III

We are adding an IT Specialist to join our team. This role is responsible for a wide range of foundational functions, balancing daily frontline end-user technical support with business systems tracking, infrastructure maintenance, and core ERP operations. The ideal candidate is technically curious, learns quickly, and enjoys working closely with a collaborative team to support real business operations across all three of our branch locations., * First Point of Contact: Serve as the primary contact for day-to-day technical support and Tier 1 help desk issues across all three branch locations.

• Device Lifecycle Management: Handle hardware setup, deployment, and comprehensive lifecycle management for desktops, laptops, and peripherals.
• Access Management: Oversee user account provisioning, system access management, and coordinated onboarding/offboarding workflows.
• Communications Support: Maintain and support the corporate phone system, conference room equipment, and connected communications platforms., * Epicor Eclipse Operations: Learn and support Epicor Eclipse-our core distribution ERP and the most critical system the IT team manages.
• System Troubleshooting: Handle day-to-day Eclipse operations, direct user support, and basic system troubleshooting.
• Process Alignment: Develop a working knowledge of the physical business processes that Eclipse supports across sales, purchasing, warehouse, and accounting.
• Logistics Hardware Integration: Manage warehouse RF scanning hardware in close coordination with our warehouse team and external hardware partners.

IT Operations

• Asset & Maintenance Tracking: Handle routine asset tracking, infrastructure documentation, and routine system maintenance.
• Managed Services Liaison: Act as the first point of contact with our managed services partner on infrastructure, network, and security matters before escalation.
• Knowledge Base Development: Actively contribute to process documentation and the long-term development of the internal team knowledge base.

Do you have experience in Enterprise software support?, * Foundation in IT: A solid foundation in IT support, hardware, or systems administration achieved through work experience, education, or both.

• Technical Versatility: Comfort working across a variety of technologies without needing deep, immediate expertise in all of them.
• Reliable Communication: Proven ability to follow through reliably and communicate clearly within a tight-knit team environment.
• Adaptability: Demonstrated ability to adapt well in a hands-on environment where priorities shift day to day.
• Business Orientation: A genuine interest in how ERP software and technology systems support real-world business operations, not just the technical layer., * ERP Experience: Prior experience utilizing or supporting Epicor Eclipse or any alternative business operations enterprise software.
• Industry Background: A professional background or familiarity with distribution, manufacturing, or wholesale industry environments.
• Ecosystem Expertise: Administrative experience with Google Workspace environments.
• Logistics Tech: Familiarity with warehouse technology, mobile RF scanning hardware

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Health savings account, * 401(k) and 401(k) matching
• Profit Sharing
• Health, Dental and Vision Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Long-term and Short-term Disability
• Employee Discount
• Monday-Friday, No Weekends

Rundle-Spence is a fifth-generation, family-owned wholesale distributor of plumbing, heating, well, and septic products-in business since 1871 and headquartered in New Berlin, WI. We also have locations in Madison and Fond Du Lac.