INFORMATION TECHNOLOGY TECHNICIAN

• Resolve Level 1 and Level 2 helpdesk tickets in a timely, professional manner
• Administer and support Microsoft 365 and Azure environments
• Manage Windows networking (TCP/IP, DNS, DHCP, VPNs)
• Configure and deploy desktops, laptops, and tablets
• Administer Veeam backups and ensure recovery readiness
• Manage WatchGuard firewalls and endpoint security / MDR tools
• Support the Avaya phone system and company mobile plans
• Oversee printers and print servers
• Enforce and manage multi-factor authentication
• Leverage AI tools to automate/streamline workflows and develop/deploy software.
• Other duties as assigned.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, Required;

• 2-4 years of experience in an IT support or systems administration role
• Solid understanding of Windows networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Hands-on experience with Microsoft 365 and Azure
• Proficiency with backup solutions (Veeam preferred)
• Experience configuring end-user devices (desktops, laptops, tablets)
• Working knowledge of endpoint security and MFA tools
• Strong communication skills and a customer-first attitude
• Proficiency with AI tools (Claude, Copilot, Gemini)

Preferred;

• Bachelor’s degree in Computer Science or Information Technology, or similar
• Experience with VMware and/or Proxmox virtualization
• Scripting or programming skills (PowerShell, Python, etc.)
• Experience in Cybersecurity
• Certifications in CompTIA, any Microsoft, CISSP, * IT Support: 2 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance