IT Support Specialist

We are currently seeking an IT Support Specialist, who has the same desire to prove that industry can do it! This role provides user support by troubleshooting and resolving technical issues related to hardware, software, network, security and related technologies. This role ensures smooth operation of existing IT systems and partners with the IT Manager to implement information technology and security initiatives that align with evolving company and customer requirements.

At Fives, we all have a part to play in achieving our common purpose. This role:

• Manages and prioritizes help desk tickets, ensuring timely resolution and follow-up with users
• Supports the ordering, set-up, maintenance, repair, and decommissioning of computer, conference room and networking equipment
• Collaborates with end users to diagnose and resolve hardware, software, printer and network issues
• Installs and configures computers, peripherals and software applications
• Oversees the creation and implementation of user accounts, MFA tools, permissions and access controls
• Provides user training when necessary, communicating technical concepts in user-friendly language for non-technical users
• Escalates complex issues to the IT Manager as necessary
• Generates and revises SOPs for common and/or repetitive tasks

Do you have experience in Windows?, Do you have a Associate’s degree?, We are seeking someone with an Associate’s degree or greater in Computer Science, Information Technology or a related field and 2+ years of help desk or IT support experience.

Our ideal candidate:

• Strong knowledge of hardware, software, operating systems (primarily Windows), Microsoft 365, and networking fundamentals
• Experience with ticketing/issue tracking systems
• Fast learner with strong analytical/problem-solving and oral/written communication skills
• Capacity to manage multiple priorities simultaneously
• Ability to provide superior customer service
• Familiarity with various engineering/CAD software such as Solidworks, CATIA, AutoCAD etc.
• CompTIA A+, CompTIA Network+ or similar certificates

Pulled from the full job description

• 401(k) matching
• Paid time off, By becoming part of Fives, you will be joining an international group that will provide you access to numerous opportunities for growth and mobility, in a wide number of fields.

Benefits: Paid Time Off, 401(k) eligibility with company match

Compensation: The hourly rate for this non-exempt position ranges from $25.00-$32.00, depending upon qualifications.

This on-site position reports to the IT Manager. The anticipated schedule is 25 hours per week, Monday-Friday with the potential to increase to full-time in the future.

Fives Lund LLC is actively seeking a part-time IT Support Specialist to join our team in Seattle, Washington.

At Fives, we are all driven by a common calling, to prove that industry can do it! We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time. How do we do that? For over 200 years, we’ve invented and designed the solutions and technologies that substantially and sustainably improve everyone’s daily life.

Fives Lund LLC creates unique design-to-build solutions for our customers. Providing mechanical and electrical engineering, robotics and controls integration to customers in composite processing, commercial aerospace, and space launch creates an environment rich with new, exciting opportunities for innovation. We strive to create a company culture that values employees by offering a healthy work-life balance while encouraging on-the-job learning and professional growth.