IT Support Analyst

We are seeking an experienced IT Support Analyst to join our team. The Analyst will provide a wide range of technical support to end-users across multiple agencies. The role involves troubleshooting and resolving issues related to agency-supported devices, user accounts, software installations, connectivity, and more. The Analyst will be responsible for both remote and onsite support, ensuring optimal performance and user satisfaction., * Provide day-to-day technical support for a variety of hardware and software systems.

• Troubleshoot and resolve issues with agency-supported devices, including desktops, laptops, printers, and mobile devices.
• Manage user account creation, configuration, and setup.
• Support on-premises and remote connectivity to OITS-managed resources.
• Maintain and update printers hosted on print servers and support peripheral devices.
• Assist with software installations, device replacements, and deployments.
• Create and maintain agency-specific documentation for application support and business processes.
• Evaluate and recommend hardware and software upgrades or improvements to IT infrastructure.
• Analyze and evaluate technology products for affordability, compatibility, and ease of use/support.
• Ensure uptime, performance, resource availability, and security of PCs within budget and operational guidelines.
• Plan for and respond to service outages and other technical issues., * On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed.
• DD214 (if you are claiming Veteran’s Preference)
• Inside your Job Application upload these documents:
• Resume (or choose existing if you have one)
• Cover Letter

Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents.”

Do you have experience in Ticketing system technical support?, Do you have a Trade school?, * Experience with help desk ticketing systems and IT service management processes (e.g., ITIL).

• Familiarity with basic networking concepts and protocols such as TCP/IP, DNS, and DHCP.
• Strong communication and customer service skills with the ability to explain technical concepts to non-technical users., * High school diploma or equivalent or completion of a technical school program in information technology or related field.
• Minimum 1 year of experience in installing, upgrading, and troubleshooting hardware and software, including desktops, laptops, printers, and mobile devices.
• Strong understanding of computer hardware, software, and operating systems.

Preferred Qualifications:

• Advanced technical support experience and guidance to team members.
• Proficiency in problem-solving with keen attention to detail.

Certifications:

• Preferred vendor-neutral certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ or equivalent.
• Preferred vendor-specific certifications such as Microsoft certifications.

Necessary Special Requirements: Ability to obtain and retain an OITS Security and KCJIS clearances are requirement of employment and continued employment.

Disclaimer: Due to security requirements related to system access, the following will result in disqualification for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor).

Pulled from the full job description

• Military leave
• Parental leave
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state’s generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team’s professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations. With sample opportunities for continued learning, we prioritize career and leadership development and mentorship. OITS is a great place to work, come join our team!, In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs
• This benefits package represents additional annual compensation.