A/V Support Engineer

• Essential Contributions: In every non-teaching and non-leadership role, your work directly supports the success of IPS students and schools. Whether you’re maintaining facilities, providing student services, or managing administrative operations, you play a key part in ensuring an equitable and high-quality educational environment.
• Belonging and Community: IPS is a place where every employee is valued. You’ll join a supportive community that promotes respect, teamwork, and a shared commitment to serving students and families.

Professional and Personal Growth:

• Training and Development Opportunities: IPS offers a variety of training programs to help staff build new skills and grow professionally. This includes access to development opportunities for administrative, technical, and operational roles, as well as pathways to becoming a certified teacher.
• Skill Enhancement: Whether you’re new to your role or seeking to deepen your expertise, IPS provides resources and support for continuous improvement., As an AV Support Engineer, you will play a key role in ensuring that students and teachers have seamless access to high-quality audiovisual (AV) systems that enhance learning. You will support, maintain, and troubleshoot AV equipment across multiple school sites, ensuring that technology in classrooms, auditoriums, conference rooms, and other learning spaces is operating effectively. This role requires a mix of technical expertise, problem-solving skills, and a customer-service mindset to provide a reliable and engaging digital learning environment., * Install, configure, and maintain AV equipment, including projectors, interactive displays, digital signage, sound systems, microphones, and speakers.
• Manage and troubleshoot AV control systems such as Kramer, Crestron, Extron and others, ensuring smooth operation of integrated technologies.
• Work with other Digital Strategy teams to integrate AV technology with school networks, ensuring compatibility with district-wide platforms and security protocols.
• Monitor and manage inventory of AV equipment, recommending upgrades and replacements as needed.
• Maintain documentation and logs of system configurations, troubleshooting steps, and completed support requests.
• Coordinate with vendors for repairs, installations, and system upgrades.
• Stay up to date on emerging AV technologies to improve school AV systems and recommend future implementations.

AV Support & Troubleshooting

• Provide on-site and remote technical support for AV issues in classrooms, meeting rooms, and event spaces, responding to urgent AV support requests to minimize disruptions to instruction and school operations.
• Support live events, including board meetings, professional development sessions, and school assemblies ensuring high-quality audio and video output.
• Train teachers and staff on how to effectively use supported AV technologies.
• Troubleshoot AV connectivity issues, ensuring seamless integration with district-wide IT infrastructure., Each day as an AV Support Engineer brings a mix of troubleshooting, maintenance, and support. You might start by reviewing support tickets and resolving urgent AV issues in classrooms or auditoriums. A morning visit could involve fixing an interactive display, followed by a training session for the teacher. Later, you may be called to set up AV for a board meeting or perform routine maintenance on digital signage. Throughout the day, you may be called upon to assist with live events, integrate AV with school networks, and document completed tasks using a ticketing system. Every day is dynamic, requiring technical expertise, problem-solving, and a commitment to seamless learning experiences.

Do you have experience in Zoom?, Do you have a Associate’s degree?, * Strong knowledge of AV hardware and software, including projectors, displays, microphones, speakers, and control systems like Kramer, Crestron, Extron and others.

• Ability to troubleshoot and resolve AV issues in classrooms, auditoriums, and conference rooms quickly and efficiently.
• Familiarity with networking principles related to AV systems, including IP-based AV solutions and video conferencing platforms like Zoom or Microsoft Teams.
• Strong customer service and communication skills, with the ability to train and support non-technical users.
• Experience supporting live events, streaming setups, and sound mixing to ensure high-quality presentations.
• Self-motivated with strong problem-solving skills and the ability to work independently while managing multiple school sites., * Associate’s or Bachelor’s degree in a related field (IT, AV Technology, Communications, or similar) preferred.
• AV-related certifications (e.g., CTS - Certified Technology Specialist or CAT - Commercial Audio Technician) strongly preferred.
• Proven experience in AV support, IT support, or a related technical role required, preferably in an educational or corporate setting., Flexible work (hybrid or virtual) will be determined based on project and support needs on a rolling basis.

Pulled from the full job description

• Loan forgiveness
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, * Fair Compensation: IPS ensures competitive wages and regularly reviews pay structures to maintain equity.
• Extensive Benefits Package: Employees enjoy comprehensive health coverage, dental and vision plans, life insurance, disability insurance, and retirement plans. Additional financial benefits include flexible spending accounts and eligibility for federal loan forgiveness programs.

Work-Life Balance and Well-being:

• Generous Leave Policies: IPS offers vacation, personal, and sick leave, along with paid holidays. Twelve-month employees benefit from floating holidays, and unused personal leave rolls into the sick leave balance.
• Wellness Programs: IPS prioritizes staff well-being with access to wellness initiatives, including health screenings and an employee assistance program for confidential support and counseling.

What We Expect:

• Professionalism and Reliability: Every role at IPS is vital to the district’s success. We expect staff to demonstrate professionalism, dependability, and a commitment to providing excellent service to students, educators, and families.
• Collaboration and Communication: IPS values teamwork. Working collaboratively with your colleagues ensures a supportive environment for all. Clear communication and mutual respect are key to maintaining this culture.
• Flexibility and Problem-Solving: As a large, dynamic district, IPS needs staff who are adaptable and proactive in solving problems to meet the ever-changing needs of students and schools.

At IPS, we believe in the transformative power of education. We work collectively every day to prepare our students for success in the classroom and in life by providing equitable, high-quality educational experiences across our family of schools. IPS is a place to make an impact, grow your career, and ensure every student has access to a high quality education, all while earning a good living in a district on the move. While the work is challenging, it is deeply meaningful and impactful. We seek innovators and trailblazers who bring varying experiences and expertise and share our belief that every child deserves access to an exceptional education. As part of TeamIPS, you’ll create lasting connections, find a sense of belonging, and feel supported to make a meaningful difference in students’ lives.

In return, no matter your role here, we expect a commitment to excellence and accountability. You’ll be held to high standards. Resilience and passion are key-you must be adaptable, handling adversity with flexibility while putting students at the heart of everything you do. Ethical conduct, clear communication, and mutual respect are fundamental. Being a dependable, collaborative team player who builds meaningful relationships is essential.

Together, we are Proving What’s Possible by building a community where everyone belongs and each student has the opportunity to fulfill their potential., Indianapolis Public Schools is more than a workplace; it’s a community where purpose, impact, and belonging come together to help Prove What’s Possible - in your career and in your school. If you’re ready to embrace challenges, strive for excellence, and make a meaningful impact, IPS is the place for you.