AV Support Engineer / IT Desktop Support Engineer (Full

We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery., Axiom Technologies is seeking a highly motivated and experienced AV Support Engineer / IT Desktop Support Engineer to provide onsite technical support for end-user computing environments and audio-visual technologies. The ideal candidate will have hands-on experience supporting corporate IT infrastructure, conference room technologies, collaboration tools, desktop systems, and executive users., * Provide on-site support for conference room and meeting room technologies.

• Troubleshoot and resolve issues related to AV systems, video conferencing platforms, and collaboration tools.
• Support Microsoft Teams Rooms, Zoom Rooms, Webex, and other conferencing solutions.
• Configure, maintain, and support projectors, displays, digital signage, microphones, speakers, cameras, and control systems.
• Perform routine health checks and preventive maintenance of AV equipment.
• Coordinate with vendors for escalated AV incidents and equipment replacements.
• Assist with executive meetings, town halls, presentations, and special events requiring AV support.
• Monitor AV infrastructure and proactively identify potential issues.

IT Desktop Support

• Provide Level 1 and Level 2 desktop support for end users.
• Install, configure, and troubleshoot Windows 10/11 desktops, laptops, and peripherals.
• Support Microsoft Office 365 applications, Outlook, Teams, OneDrive, and SharePoint.
• Diagnose and resolve hardware, software, printer, and connectivity issues.
• Manage user accounts, permissions, and access requests.
• Support mobile devices including iPhones and Android devices.
• Perform software deployments, operating system upgrades, and patch management activities.
• Troubleshoot LAN/WAN connectivity, VPN, and wireless networking issues.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Follow ITIL-based incident, service request, and change management processes.
• Document troubleshooting activities and resolutions in ticketing systems.

Customer Service & Operations

• Deliver white-glove support to executives and business users.
• Maintain high levels of customer satisfaction and professionalism.
• Collaborate with global IT teams and third-party vendors.
• Participate in on-call support activities when required.
• Ensure adherence to security policies and corporate IT standards.

This position requires a professional who can independently troubleshoot hardware, software, networking, and AV-related issues while delivering exceptional customer service in a fast-paced enterprise environment., * 3+ years of experience in IT Desktop Support, End User Computing (EUC), or Technical Support roles.

• 2+ years of hands-on Audio Visual (AV) support experience in a corporate environment.
• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft Office 365 and Microsoft Teams.
• Experience with Teams Rooms, Zoom Rooms, Webex, or similar conferencing technologies.
• Knowledge of AV hardware including cameras, microphones, displays, speakers, and control systems.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience using ticketing systems such as ServiceNow, Remedy, Jira, or similar platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to lift and move IT and AV equipment when required., * Experience supporting executive leadership teams.
• ITIL Foundation Certification.
• CompTIA A+, Network+, or Microsoft certifications.
• Experience with digital signage and room scheduling systems.
• Knowledge of AV control systems such as Crestron, Extron, or AMX.
• Experience working in enterprise or financial services environments.

Eligibility Requirements

We are currently recruiting only candidates with the following work authorizations:

• U.S. Citizens
• Green Card Holders
• H4 EAD

Long-Term Opportunity with Potential Extensions Based on Performance and Business Requirements

Full-Time Onsite Position

1099 Independent Contractor Engagement

No Benefits Provided

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com