Software Integrations Specialist - Level I

The Integrations Support Specialists is responsible for the following:

• Monitor incoming production integration tickets to ensure all tickets are resolved in a timely fashion
• Leverage internal tools and documentation to work independently to triage, coordinate and solve technical integrations issues.
• Communicate with customers to highlight integrations and work together to resolve.
• Update requirement and solution documents as needed in support of changes
• Deploy changes through SDLC processes into production as needed
• Work with Integrations Analysts and Product Engineering as needed to resolve technical issues.
• Adhering to SOPs to ensure the data integrity and blinding of a study is preserved.
• Execute data management activities in accordance with Good Clinical Practice (GCP) and Standard Operating Procedures (SOPs) and Work Instructions (WIs) set forth by 4G Clinical
• Review study-specific documentation to obtain an understanding of study-specific data processing requirements

• Manage client open requests, and communicate status with all interested parties

• Customer service, troubleshooting, issue management, and problem resolution skills.
• Excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently and the ability to work well in a team environment.

Do you have experience in Triage?, Do you have a Bachelor’s degree?, * The candidate must possess a bachelor’s degree or equivalent experience in Randomization and Trial Supply Management (RTSM) support or information technology.

Pulled from the full job description

• 401(k)
• Vision insurance
• Dental insurance
• Sabbatical
• Flexible spending account
• Life insurance
• Disability insurance, For U.S.-based candidates, we offer compelling benefits to our employees, including:
• Health, dental, and vision benefits
• Unlimited Vacation Days for Salaried Full-time Employees
• FSA and Dependent Care Accounts
• Company Paid Disability and Life Insurance
• Global mental health benefit
• Generous 401k program
• Paid sabbatical program
• Option Grants

4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

4G Clinical is honored to be part of Fast Company’s 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels. 4G Clinical came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in all facets of the business from product development and brand to services and staffing. We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE., 4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully cloud-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. 4G Clinical is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia.