IT Help Desk

• Provide Tier 1 support for hardware, software, and connectivity issues.
• Manage support requests through Freshservice, email, phone, and in person.
• Configure, deploy, and maintain computers, mobile devices, and peripherals.
• Support onboarding and offboarding, including Microsoft 365 account setup and access management.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Assist with SharePoint permissions and basic site administration.
• Maintain IT asset inventory and documentation.
• Escalate complex issues when necessary and follow through to resolution.
• Contribute to knowledge base documentation and continuous improvement initiatives.

Do you have experience in macOS administration?, * 1-2 years of IT Support, Helpdesk, or Desktop Support experience.

• Strong customer service and communication skills.
• Experience supporting Windows 10/11, macOS, and iOS devices.
• Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Basic hardware, software, and networking troubleshooting skills.
• Reliable transportation for travel between locations (mileage reimbursed).
• Ability to lift up to 50 lbs., * Experience with Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, and Freshservice or similar ticketing platforms.
• Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.
• CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).

3.43.4 out of 5 stars 33 Perry Avenue, Attleboro, MA 02703 $19 - $22 an hour - Full-time, Contract, This is a full-time, 6-month temporary position with the potential for extension based on business needs and performance. The role may be structured as either a 1099 contractor or a W-2 employee., * 70% onsite support, 30% offsite support at multiple locations

• Full-time, day shift (40 hours/week)
• Reports to the IT Manager