Information Systems Analyst

The Information Systems Analyst I (ISA I) is responsible for monitoring, diagnosing, resolving technical problems and providing technical support to the company and clients. This position identifies, researches, and resolves technical problems for clients, prevents problem escalation and takes care to test, document, track and monitor the problem to ensure a timely resolution. The ISA I participates in planning and executing routine system maintenance and upgrades as well as general management of the IT infrastructure.

Do you have experience in Hardware support?, Do you have a Trade school?, * You’re innovative. You have a good imagination and you’re always thinking of new and interesting ideas.

• You’re committed. You believe in the “Service” side of SaaS and commit to making clients happy so they stay with DataServ for 10 or more years.
• You’re a collaborator. You thrive on inter-disciplinary teams, and value different perspectives and high levels of communication and collaboration.
• You’re accountable. You understand best practices and want to implement quality work. You do what you say and say what you do. You deliver results.
• You’re conscientious. You can analyze complex problems and present multiple solutions.
• You’re a communicator. You can think critically, identify opportunities, and clearly articulate your point of view in a team setting. You can communicate your work effectively depending on the audience.
• You’re a leader: You are comfortable with leading discussions, demonstrating your work, teaching others what you know, learning what you don’t. You have experience presenting to leaders and stakeholders.
• You believe in a transparent nonpartisan meritocracy. You collaborate openly and expect to progress at DataServ based on your ability and talent.
• You want to have fun, be creative while getting things done. Enough said!

Required Education, Skills and Experience:

• Associate’s Degree in Information Systems or technical school equivalent required.
• Minimum 1-3 years’ experience in the field or in a related area.
• Must have knowledge of concepts, practices and procedures in technology software system support, infrastructure and hardware.
• Ability to communicate in technical and non-technical terms depending on audience.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Opportunities for advancement, * Pay that rewards your contribution and experience that is compared with the market regularly. When the market goes up, so does our pay.
• Fully remote roles, you can work from anywhere!
• Very little “red tape,” we only have processes that are necessary.
• Small company atmosphere. You will get to interact with decision makers daily.

Benefits of Working at DataServ:

• Competitive Compensation package
• Remote working environment
• Flexible PTO (including 9 holidays)
• 401(k) plan with employer matching
• Great health benefits with multiple plan options
• Advancement opportunities based on results, not politics.

At DataServ, we believe in “creating a better way”…and we believe in doing so through “Evolutionary” change that works vs. “Revolutionary” change that too often fails. We live out these beliefs by helping Finance organizations modernize their Accounts Payable function and optimize it over time, thereby elevating them from a back office “administrative” role to a “strategic” business unit contributing to the bottom line. DataServ specializes in developing and delivering Exceptions-based Intelligent Accounts Payable Invoice Automation (APIA) SaaS that always delivers substantial ROI.

Founded in 1994, the company created the world’s first FinTech Software as a Service (SaaS) technology. Since then, DataServ has been helping businesses save time and money throughout their AP processes while enhancing visibility and controls to reduce risk and improve scalability.

Our top-rated solutions are used by more than 20,000+ satisfied users in 40+ countries and we are proud of our extraordinary customer retention rate, with over 70% of our clients having been with us for 10+ years. Read more about us at www.dataserv.com.

We value:

• True individual ownership and responsibility over projects.
• Taking the work very seriously, but not taking ourselves too seriously., If you think you have something special to bring to DataServ, if you get what we’re trying to do, and you want to join an exceptionally talented team, apply on-line at www.dataserv.com/careers. We look forward to receiving your information!