Systems Release Engineer

• Technical: Java, Java script, Python, HTML, CSS, Typescript, MySQL, PHP, BASH, Linux, Equinox Hub, XStore, Oracle SQL,
• Automation Tools: SaltStack
• Tools: Git, JIRA, ServiceNow, Cherwell
• Functional: General Retail, Retail Point of Sale, Store Systems,
• Framework: ITIL (Incident Mgmt, Problem Mgmt, Release, Configuration Mgmt)

Roles & Responsibilities

• Responsible for managing and supporting enterprise-scale Point-of-Sale (POS) systems and retail IT infrastructure across 1,000+ stores.
• Oversees release management, deployment, and system administration, ensuring stability and seamless software rollouts using tools such as SaltStack and Jira.
• Develops automation scripts (Bash) to enhance helpdesk troubleshooting and operational efficiency. Maintains DEV/QA lab environments and production systems, including register imaging, configuration, and monitoring of data ingestion processes.
• Leads incident management and Tier 3 support operations, conducting daily triage meetings, resolving escalations, and minimizing store downtime.
• Manages large-scale assets including pinpad terminals and POS registers, while executing database updates and troubleshooting complex issues using SQL.
• Coordinates cross-functional IT activities, organizes release schedules, and drives collaboration through regular sync meetings.
• Plays a key role in POS upgrades, store rollouts, and enterprise transformation initiatives including self-checkout implementation.
• Additionally responsible for process improvement and team enablement, including onboarding programs, training, and mentoring.
• Acts as a lead, providing guidance across multiple IT tiers and ensuring high service delivery standards.

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Pulled from the full job description

• Pet insurance
• Health insurance
• Vision insurance
• Dental insurance
• Commuter assistance, * Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.