Help Desk Technician

• Google Certificated Educator Level 1 required; Level 2, preferred.
• Below is the link to take the Google Certificated Educator Level 1 Exam. It is valid for three years and is free. https://edu.google.com/intl/ALL_us/learning-center/certifications/

Tentative Testing Schedule for this Recruitment: Written Testing Date: 7/20/2026 Qualifications Appraisal Interview Date: 7/30/2026 EXAMPLE OF DUTIES Under the direction of the Director-Information Technology, assist personnel and students on software applications, operations and malfunctions; provide account management and create, disable, reset and edit accounts as needed; provide customer support for technical issues including troubleshooting, diagnosis, software application installation and malfunctions; follow-up on reported problems; perform general administrative duties; monitor and report incidents as required.

• Respond to inquiries from sites through phone calls, emails and drop-ins to determine the type of request, diagnose issues, resolve problems, provide information and refer to appropriate IT personnel; troubleshoot and assist in diagnosing technical issues with software applications, computer malfunctions and program installations and related concerns.
• Assist with deploying a variety of application software products and programs including user data, controlling passwords and scheduling backups; ensure availability and functionality of District supported software.
• Manage email accounts for personnel and students in Active Directory, Google Administrator Console and Office 365 email; perform general clerical functions including answering telephones, scheduling, and duplicating materials; support department operations; prepare written materials including instructions, notices, reminders and memos; document department operational activities as required; provide written material reference and convey information as required.
• Process vendor requisitions including travel requests and reimbursements; maintain current list of technology equipment ordered District-wide and deployment dates; provide and submit information for review and approval.
• Install software and hardware; configure and re-image personal computers and Chromebooks, iPads and laptops; monitor student Chromebook activities through assigned software; report safety alerts to District and school site administrators as needed.
• Assist with updates of various reference manuals and documentation as needed; ensure documentation is accurate and up-to-date; maintain and modify files and records including help desk logs and work order systems; provide up-to-date reference and audit trail.
• Participate in meetings, workshops and trainings; research applications, vendors, consultants and emerging technology; recommend products that meet District requirements for capabilities and costs; provide technical information and guidance to District personnel on technical issues.
• Support assigned projects and programs; ensure proper security and functionality of District supported software.
• Communicate with personnel and outside agencies to exchange information, coordinate activities and resolve issues or concerns.
• Operate a variety of office equipment including a copier, fax machine, computer and assigned software.

OTHER DUTIES:

• Perform related duties as assigned.

Do you have experience in Machine troubleshooting?, Do you have a High school diploma or GED?, Any combination equivalent to: graduation from high school. College-level courses in computer technology or computer network is preferred. Experience: Three years of experience in troubleshooting computer technical issues. Public Education School District Experience Preferred.