MSP IT Systems Engineer

RL Enterprise Recruiting & Staffing is recruiting on behalf of a confidential client for multiple IT Support Engineer direct hire openings in the Greenville, SC area. We are seeking both Level I and Level II Engineers with previous Managed Service Provider (MSP) experience who enjoy working in a fast-paced environment supporting a diverse client base.

This is an excellent opportunity to join a growing organization that provides managed IT services, cloud solutions, cybersecurity, networking, VoIP, and strategic technology support to businesses throughout the region., * Provide remote and onsite technical support to business clients

• Troubleshoot desktop, server, network, and connectivity issues
• Support and administer Microsoft 365 environments, including Exchange, SharePoint, OneDrive, and Teams
• Configure, maintain, and support Windows 10/11 operating systems
• Support Apple Mac operating systems and devices
• Assist with network configuration, maintenance, and troubleshooting
• Document technical issues, resolutions, and system changes
• Deliver exceptional customer service and technical support
• Analyze and resolve technical issues in a timely manner
• Collaborate with team members to support client environments

Additional Responsibilities for Level II Engineers

• Design, implement, and support IT infrastructure solutions
• Troubleshoot complex server, networking, and systems issues
• Maintain technical standards and documentation
• Provide technical guidance and mentorship to junior team members
• Assist clients with technology recommendations and best practices

Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, * Must reside in the Greenville-Spartanburg-Anderson, SC area

• Previous MSP (Managed Service Provider) experience is required
• Must be willing to travel locally to client sites as needed
• Must be authorized to work in the United States
• No current or future sponsorship available, Level I Engineers
• 1+ years of IT experience
• MSP experience required
• Strong troubleshooting and customer support skills
• Knowledge of Microsoft 365 administration
• Experience supporting Windows and Mac environments

Level II Engineers

• 3-5+ years of IT experience
• MSP experience required
• Advanced troubleshooting and infrastructure support experience
• Strong knowledge of Microsoft 365, networking, servers, and cloud technologies
• Experience supporting both Windows and Mac environments

Preferred Qualifications

• Bachelor’s Degree in Information Technology, Engineering, or a related field
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Spanish language skills are a plus, * How many years of experience administering Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)?, * Bachelor’s (Required)

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Competitive Salary
• Performance-Based Bonus Opportunities (Level II)
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Training & Professional Development
• Career Advancement Opportunities
• Company Events
• Complimentary Snacks & Refreshments

If you have MSP experience and enjoy solving technical challenges while supporting a variety of client environments, we encourage you to apply. Please indicate whether you are interested in a Level I or Level II opportunity when applying.

This position is open to direct applicants only. No C2C arrangements, staffing agencies, recruiting firms, or third-party submissions will be accepted.

Pay: $50,015.55 - $74,180.02 per year, * 401(k)

• Dental insurance
• Health insurance
• Vision insurance