MSP Level 2 IT Support and Help Desk

Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company-we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success., Do you have proven Level 2 IT support experience?

• Do you have experience working for an MSP?
• Are you a “jack of all trades” and you want to grow your skills and knowledge in IT?
• Are you motivated by learning and want to work for a company that will invest in your education and growth?
• Do you have outstanding communication skills?
• Do you want to join a supportive, dynamic team of engineers?

We support incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and deliver on tight deadlines.

REQUIRED Technical Experience & Skills:

• 3+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
• Windows 7, Windows 10, Windows 11.
• Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
• Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.

PREFERRED:

• Microsoft Server & Cloud based Azure or AWS.
• Active Directory, Group Policy & User Profile Management.
• MS Exchange, MS Office / 365.
• Networking/Switching hardware: VLANS, Routing, Switching.
• Networking Protocols - TCP/IP, DHCP, DNS, VPN, Firewall.
• Cyber Security (Hacks & Viruses).
• Advanced education in related IT field.
• Mac operating system experience a plus!

OTHER REQUIREMENTS:

• A reliable car - travel to client locations.
• U.S. citizenship.

Benefits That Actually Matter: Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions, paid time off, professional development opportunities, and more-helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.

• Healthcare You Can Count On: We offer Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible - real protection that helps keep medical costs down and protects you and your family.
• 401(k) You’ll Want to Use: Secure your future with our Fidelity Investments 401(k) plan with up to a 4% employer match - we help you build retirement savings, not just pay your bills.
• Time Off & Growth Support: Paid time off + professional development assistance means you recharge, level up your skills, and avoid burnout - because great talent thrives when supported.