IT Support Specialist

We are seeking a customer-focused and detail-oriented Help Desk Technician to support the Connecticut Department of Children and Families (DCF). This role will provide Level 1 technical support to agency employees and assist with user account administration for critical child welfare systems that support thousands of staff members across the state.

This is an excellent opportunity for an IT professional who enjoys troubleshooting technical issues, supporting end users, and working in a mission-driven environment that helps improve outcomes for children and families throughout Connecticut.

What You’ll DoTechnical Support

• Provide Level 1 help desk support via telephone, remote access, and in-person assistance.
• Troubleshoot hardware, software, and system access issues.
• Escalate complex technical issues to appropriate support teams when necessary.
• Deliver exceptional customer service while resolving user requests and incidents.

User Account Administration

• Review and process user access requests, account changes, and account maintenance forms.
• Verify documentation for accuracy and completeness.
• Create, modify, and maintain user accounts across agency systems.
• Ensure all user administration procedures are followed according to agency policies.
• Maintain proper records and documentation of completed requests.

Customer Support & Collaboration

• Assist employees with completing required access forms and documentation.
• Communicate with agency supervisors and other state agencies regarding account requests and system access.
• Maintain a high level of professionalism and responsiveness when supporting end users.

Do you have experience in Internal employee customer service?, * Minimum of 1 year of experience in a Help Desk, Technical Support, Desktop Support, or IT Support role.

• Experience installing and supporting PC hardware and software.
• Experience providing technical support via phone, remote support tools, or in-person.
• Strong customer service and communication skills.
• Excellent attention to detail and ability to follow established procedures., * Experience with user account administration and access management.
• Familiarity with Microsoft Active Directory.
• Experience supporting Windows 10 and Windows 11 environments.
• Experience with Microsoft Office 365.
• Experience with device management, device imaging, and hardware troubleshooting.
• Experience supporting enterprise users in a professional environment.

$25 - $28 an hour - Full-time, Contract, * Competitive hourly pay: $25-$28 per hour.

• Full-time, consistent Monday-Friday schedule.
• Opportunity to support mission-critical systems used across Connecticut’s child welfare programs.
• Gain valuable experience within a large government IT environment.
• Work with experienced technology professionals supporting statewide operations.

If you’re a dependable IT professional with strong troubleshooting skills and a passion for helping users succeed, we’d love to hear from you. Apply today!

Pay: $25.00 - $28.00 per hour