Technology Support

• Install and/or work with vendor personnel on installation of hardware and peripheral components.

• Loads specified software packages such as operating system, word processing, or spreadsheet programs.

• Refers major hardware problems to vendor service personnel for correction. Work with vendor personnel to ensure problems are corrected.

• Instructs user in use of equipment, software, and manuals.

• Answer inquiries in person and via telephone concerning systems operation. Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.

• Replace defective or inadequate software packages.

• Consults with administration about problems such as computer equipment performance, output quality, and maintenance schedule and replacement schedule.

• Recommend purchase of equipment.

• Work with State Department of Education Personnel to maintain regional hub at The Okolona School District.

• Attends technical conferences and seminars to keep abreast of new software and hardware product developments.

• Completes and files with appropriate agencies, required paperwork that relates to computer support technology.

• Keep administrators and staff current in the new technology development of new technologies.

• Train administrators, teachers, and students in the use of various technologies.

• Assist in updating the district’s technology plan.

• Performs other such duties as assigned by the superintendent or designee

QUALIFICATIONS: * Bachelor’s degree license preferred. * At least three years of experience preferred. * Such alternatives to the above qualifications as the Board may find appropriate and acceptable