Educational Technology & Systems Manager

The Educational Technology & Systems Manager (ETSM) is a mid-level role that bridges technical systems, end-user support, and instructional technology. This position plays a key role in maintaining core systems, supporting faculty in the effective use of technology, and ensuring a high-quality support experience for the school community.

The ETMS reports to and partners with the Director of Technology on academic technology and innovation initiatives, and works closely with the Manager of Technology Operations on systems and support.

This position also serves as a mentor to the Help Desk position and helps ensure continuity of instructional technology support during periods of high operational demand.

Primary Responsibilities

Academic Technology Support (Approx. 50%)

• Partner with teachers to support effective and thoughtful use of technology in teaching and learning
• Provide just-in-time support for classroom technology and instructional tools
• Lead the implementation and support of academic technology initiatives in coordination with the Director of Technology
• Support use of core platforms (Google Workspace, Toddle, and other instructional tools)
• Help pilot and support emerging technologies, including AI tools for teaching and learning
• Step in to provide continuity of instructional support when the Director of Technology is focused on operational or construction priorities

Systems & Technical Support (Approx. 20%)

• Administer and support core systems, including:
• Google Workspace (basic administration)
• Other core school platforms (e.g., Veracross and Toddle)

• Assist with device management as needed

• Serve as an escalation point for help desk issues
• Troubleshoot issues related to:
• Device and application issues, user access issues
• Classroom technology and connectivity
• Assist in maintaining system documentation and basic configuration standards
• Coordinate with the outsourced Systems/Security Consultant on escalated or complex issues

Support Operations, Mentorship & Projects (Approx. 30%)

• Mentor and support the Help Desk / Support Specialist
• Assist in triaging and prioritizing support tickets
• Identify patterns in support requests and recommend process improvements
• Help build and maintain documentation, workflows, and knowledge base resources
• Support small to mid-sized technology projects
• Contribute to smooth technology operations during campus transitions & temporary campus use, * Reports to the Director of Technology
• Works closely with:
• Director of Technology (academic tech & strategy)
• Manager of Technology Operations
• Help Desk / Support Specialist (mentorship & escalation)

Do you have experience in Non-technical user support?, * 3+ years of experience in IT support, systems administration, and educational technology experience

• Experience with Google Workspace in an administrative or advanced user capacity
• Strong troubleshooting skills across devices, applications, and user access issues
• Excellent interpersonal and communication skills, especially when working with educators
• Ability to manage multiple priorities in a dynamic school environment

Preferred

• Experience in a K-12 school environment
• Familiarity with Veracross or similar student information systems
• Experience with device management (e.g., Mosyle or similar MDM)
• Understanding of identity and access management (SSO, provisioning)
• Experience supporting or implementing instructional technology tools
• Interest in or experience with AI tools in education, * Service-oriented and highly responsive
• Comfortable working across both technical and instructional domains
• Strong communicator who can translate technical concepts for non-technical users
• Collaborative and team-oriented
• Organized and proactive, with attention to documentation and process
• Curious and adaptable, especially in a rapidly evolving technology landscape