IoT Solutions Engineer | Telematics

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
• Propose different ways on how to incorporate our devices for various use cases
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
• Guide colleagues and customers by preparing wiki documentation or training

Do you have experience in Customer communication?, * Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields

• Passion for providing help to others, caring, willing to grow and enrich your technological know-how
• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)
• Analytical and creative thinking and mindset for problem-solving and troubleshooting

IDEALLY YOU WILL ALSO HAVE:

• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
• Experience in customer service (this will be considered as an advantage)