Desktop Support Technician

Pomeroy Assoc., L.P.

Quincy, MA, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$46,800.0 - $55,120.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Outlook Linux Image Management Issue Tracking Systems Virtual Private Networks (VPN) Microsoft Office Networking Basics TCP/IP Wide Area Networks Wireless Networks Scripting Enterprise Software Applications

+3 more

Software Troubleshooting Microsoft Onedrive Windows Client

Job description

We are seeking a reliable Desktop Support Technician in Quincy, MA to join a fast-paced IT team supporting enterprise end users. This is a hands-on, onsite role ideal for someone with strong troubleshooting skills across hardware, software, and basic networking., * Provide onsite desktop support for laptops, desktops, mobile devices, and peripherals

Troubleshoot hardware issues and perform diagnostics, repairs, and replacements
Support Windows 10/11, Microsoft Office 365, Outlook, OneDrive, and other enterprise applications
Handle software troubleshooting including patches, deployments, and group policy issues
Build, image, and deploy corporate PCs; perform upgrades as needed
Perform IMACD activities (install, move, add, change, dispose) within SLA timelines
Troubleshoot basic LAN/WAN, TCP/IP, VPN, and wireless connectivity issues
Document incidents, resolutions, and updates in ticketing systems
Manage IT asset inventory, shipping/receiving, and device lifecycle processes
Escort vendors and support onsite technical activities as needed

Requirements

Do you have experience in Wireless networking?, * 3+ years of desktop support or IT support experience

Strong experience with Windows environments and Office 365 support
Basic networking knowledge (TCP/IP, VPN, wireless)
Experience with imaging tools and PC deployment
Familiarity with ITIL processes and ticketing systems
Strong communication skills with the ability to support both technical and non-technical users
Experience with inventory, asset management, and hardware logistics

Preferred Skills

Experience supporting macOS devices
Basic scripting or automation knowledge
Certifications such as CompTIA A+, Network+, or Linux+

Physical Requirements

Ability to lift up to 39 lbs independently and assist with heavier equipment
Comfortable with physical tasks including walking, lifting, bending, and working with equipment