Service Desk Specialist

At Purdue, technology supports every breakthrough, idea, and discovery that moves the world forward. As a Service Desk Specialist, you’ll be on the front line of that mission - ensuring that the tools, systems, and services that fuel our campus run seamlessly for faculty, students, and staff. What You’ll Do:

• Lead the response to technical issues to ensure efficient problem resolution or proper escalation
• Provide Tier 1 remote desktop support and collaborate with Tier 2 staff to address complex issues
• Follow up on all trouble reports to ensure timely closure and excellent customer experience
• Generate technical documentation such as knowledgebase articles, internal procedures, and team communications
• Monitor infrastructure performance and manage events by initiating appropriate response procedures
• Participate in or lead major incident responses, coordinating communication channels and facilitating phone bridges when needed
• Serve as a team resource and lead by providing guidance, training, and scheduling support to staff
• Champion teamwork, consistency, and a supportive service culture on your shift

Do you have experience in Team supervision?, Do you have a Associate’s degree?, * Demonstrated technical aptitude and troubleshooting experience

• Strong communication and leadership skills
• Dedication to service, collaboration, and continuous improvement, Education and Experience Needed:
• Associate degree
• Six (6) months of customer service or information technology experience
• In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

• Excellent oral and written communication skills
• Ability to:
• convey complex technical information to non-technical individuals at all levels
• recognize problem areas and propose necessary changes
• mediate between technical groups to obtain timely resolutions
• work well under pressure, facilitate solutions, and meet deadlines and milestones
• Team building skills
• Team leading skills
• Works independently

Pulled from the full job description

• Paid time off
• Vision insurance
• Dental insurance, * Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible for Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Why Purdue? At Purdue, your expertise powers a world-class academic community. You’ll join a team where curiosity drives innovation, mentorship supports growth, and every challenge is an opportunity to make a tangible impact. We’re dedicated to empowering our people - because when you succeed, the whole university moves forward. Be part of the technology heartbeat that keeps Purdue strong. Apply today to join a team that supports progress at every level., Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.