Support Analyst

We are currently looking for a Support Analyst to join our team at Manulife. In this role, you will play a key part in supporting our operations by providing technical expertise and ensuring the smooth functioning of our Navigator system and Disability Tax processes. You will help resolve complex issues, support internal teams, and deliver a high level of service to both clients and stakeholders., * Investigate and resolve complex inquiries related to Navigator system support and Disability Tax, ensuring accuracy and timely resolution.

• Perform operational tasks such as handling stores, GWIZ requests, orphaned payments, and duplicate tax slip creation.
• Execute recurring maintenance activities, including system updates and audit documentation.
• Manage security access, user profiles, and system permissions for Disability and Group Life operations.
• Partner with the Tax Business Analyst to support the annual Disability Tax project.
• Contribute to internal and external audits, ensuring compliance and accuracy.
• Deliver a high level of customer service by responding to inquiries in a timely, professional, and client-focused manner.

Do you have experience in Word processing?, * Knowledge of Disability insurance.

• Proficiency in MS Office suite (Excel, Word, PowerPoint).
• Experience working with the Navigator system.
• Strong technical, analytical, and problem-solving skills.
• High level of accuracy and attention to detail.
• Excellent organizational skills and ability to manage multiple priorities.
• Ability to exercise sound judgment and adapt in a dynamic environment.

3.93.9 out of 5 stars Shreveport, LA Remote $51 an hour - Full-time, Pulled from the full job description

• AD&D insurance
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance
• Paid holidays, * We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.