IT Technician

We are seeking a dependable and detail-oriented IT Technician to join our team. The IT Technician will provide technical support, troubleshoot issues, and assist with maintaining hardware, software, and network systems. This role requires strong problem-solving skills and a customer-first mindset.

Responsibilities

• Provide technical support to end users via phone, email, remote tools, and onsite visits
• Install, configure, and maintain computer systems, and related hardware
• Provide support and troubleshooting on Network Hardware IE: Switches, AP’s, Firewall, etc.
• Troubleshoot and resolve software and network issues
• Assist with managing Microsoft 365, email, and user accounts
• Perform system updates, backups, and routine maintenance
• Document issues and solutions within the ticketing system
• Support IT projects and system rollouts as needed

Do you have experience in Ticketing system technical support?, * Excellent communication and customer service skills

• 3+ years of IT support experience preferred
• Strong understanding of Windows OS, Microsoft 365, and common business applications
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Relevant certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus, * Help desk: 3 years (Required)
• Ticketing System: 1 year (Required)
• End-User Assistance: 1 year (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance