Part-Time IT Support Professional

• Provide onsite and remote help desk support for attorneys and staff (Windows 10/11 PCs, MacBook laptops, printers, scanners, and mobile devices).
• Maintain and troubleshoot office network connectivity, Wi-Fi, basic firewall and router issues, and VPN access.
• Support Microsoft 365 environment, including Outlook, Word, Excel, OneDrive/SharePoint, and Teams; manage user accounts, permissions, and basic security settings.
• Identify and implement practical AI tools (e.g., drafting assistants, document search, and automation) to improve attorney and staff efficiency, including basic setup, training, and troubleshooting for users.
• Assist with case-management, e-filing, and legal software (e.g., Best Case, document management, e-signature platforms) including installs, updates, and basic training.
• Perform routine maintenance such as backups, updates/patching, and antivirus/EDR monitoring; escalate issues to external vendors as needed.
• Document IT procedures and maintain an inventory of hardware, software, and licenses.
• Coordinate with outside IT vendors for projects that exceed in-house scope (server work, advanced networking, security audits, etc.).

Do you have experience in Remote access software?, We are seeking a dynamic and motivated IT Support Professional to join our team! In this role, you will be the frontline hero for technical assistance, providing essential support to ensure our digital infrastructure runs smoothly. Your energetic approach and problem-solving skills will help keep our systems secure, efficient, and user-friendly. This position offers a fantastic opportunity to develop your IT expertise while making a tangible impact on our organization’s daily operations. If you thrive in a fast-paced environment and love helping others solve tech challenges, this is the perfect role for you!, * 1+ years of hands-on IT support experience in a professional office (law firm or other professional services environment preferred but not required).

• Strong knowledge of Windows desktop administration, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP, Wi-Fi).
• Familiarity with remote support tools and ticketing or task-tracking systems.
• Excellent communication skills and ability to provide patient, clear support to non-technical users.
• Strong attention to detail, reliability, and ability to work independently with minimal supervision.
• Ability to handle confidential client information with discretion and comply with law firm security protocols.

Schedule and compensation

• Part-time position: approximately 10-30 hours per week, with 1-2 set days onsite in Irvine; some remote work may be possible.
• Occasional availability for urgent support outside regular hours (as needed; e.g., remote log-in for system issues or filing deadlines).
• Competitive hourly rate commensurate with experience; please include your desired hourly rate range when applying.

Pay: $32.00 - $40.00 per hour