Senior IT Support Engineer (4+ years experience required)

As a Senior IT Specialist at TechHeights, you will be instrumental in delivering high-quality technical and cybersecurity support and solutions to our clients. The ideal candidate should have strong troubleshooting expertise in Microsoft 365, Active Directory, Cybersecurity, Network, and Application Support. This role requires a proactive and detail-oriented individual who can serve as an escalation point for the internal helpdesk to diagnose and resolve complex IT issues. This role is vital in ensuring the seamless operation of IT systems, contributing directly to our commitment to excellence in service., * Provide advanced technical support for desktop, server, and network issues, ensuring timely resolution.

• Manage and maintain operating systems, including Windows and Mac OS environments.
• Perform server administration, troubleshooting, and maintenance for Windows-based environments.
• Administer and maintain Active Directory (AD), group policies, and file/folder permissions.
• Provide strong troubleshooting and management of Microsoft 365 services, including Exchange Online, SharePoint, and OneDrive.
• Implement and manage cybersecurity measures, including EDR, MDR, ITDR, encryption, and VPN configurations, to protect client networks.
• Utilize Autotask and Datto for tracking tickets, issues, and alerts.
• Configure, install, and support enterprise applications such as QuickBooks, SolidWorks, Adobe, and BlueBeam
• Implement and support cybersecurity measures, including EDR, MDR, ITDR, and email security solutions.
• Communicate effectively with clients to understand their IT needs and provide tailored solutions.
• Conduct regular system audits to ensure optimal performance and security compliance.
• Handle escalations from junior staff on technical and cybersecurity issues.
• Stay updated on the latest technology trends to recommend improvements for client systems.

• Proven experience in desktop support and technical support roles, preferably within a managed services environment.
• Strong knowledge of operating systems including Windows, Mac OS, and Linux.
• Excellent customer service skills with a focus on client satisfaction.
• Ability to communicate complex technical information clearly to non-technical users.
• Strong Experience with Office 365 and Outlook application.
• Familiarity with Cisco Meraki firewall management and VPN technologies is a plus.
• Strong problem-solving skills with attention to detail.
• Relevant certifications (e.g., CompTIA A+, CompTIA Security+, Network+, or equivalent) are preferred., * IT Support : 3 years (Preferred)

License/Certification:

• Microsoft Office Specialist (Required)
• Microsoft Certified: Azure Fundamentals (Required)
• Microsoft Identity and Access Administrator Associate (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off, * 401(k)
• Health insurance
• Paid time off

TechHeights is a top Managed IT Services company in Orange County dedicated to supporting small and mid-sized businesses with comprehensive technical solutions. Our mission is to empower our clients through innovative technology and exceptional service.