IT Technician

• Provide exceptional technical support to ensure the smooth operation of company IT systems.
• Maintain a proactive approach to identify and resolve IT issues impacting user productivity.
• Facilitate a positive user experience by efficiently addressing technical inquiries and requests.

Responsibilities of the Position:

• Configure and deploy new workstations for incoming employees.
• Set up user accounts, email access, and necessary software applications.
• Ensure new workstations meet company security standards and performance requirements.
• Implement hardware and software upgrades to existing workstations according to company guidelines.
• Maintain detailed documentation of upgrades performed on each workstation.
• Test and troubleshoot any issues arising after system upgrades.
• Provide technical support for employee mobile devices (phones, tablets) related to company applications and email access.
• Assist with mobile device configuration, security settings, and troubleshooting common problems.
• Maintaining knowledge of current and upcoming technologies.
• Performs other duties as assigned.

Do you have a valid Driver’s License license?, Do you have experience in IT user and group management?, Do you have a Associate’s degree?, * Minimum 1 year of experience in a technical support role.

• Prefer an associate degree in a technology related field or equivalent years of experience.
• Strong understanding of computer hardware and software.
• Experience with user account management and windows workstation deployment.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills to build rapport with users.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Must have a valid driver’s license and insurability.
• Must be able to lift 30 pounds.

Job Type: Full-time

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance