IT Specialist (Systems & Network Administrator)

Medix Specialty Vehicles is seeking an experienced IT Specialist (Systems & Network Administrator) to support the stability, security, and continuous improvement of our information technology infrastructure across multiple business locations. Reporting to the Senior IT Manager and working as a member of the IT Shared Services team, this role is responsible for administering systems, maintaining network performance, supporting end users, and ensuring reliable technology operations in a fast-paced manufacturing environment.

The ideal candidate combines strong technical expertise with exceptional customer service skills and enjoys solving complex technical challenges while supporting a diverse user community. Most activities are performed on-site, with regular interaction across departments and facilities., Systems Administration

• Install, configure, maintain, and document servers, storage systems, and business applications.
• Monitor system performance and ensure high availability of critical infrastructure.
• Maintain and support backup and disaster recovery processes.
• Deploy, support, troubleshoot, and upgrade software applications.
• Create and maintain incident logs and system documentation.

Network & Telecommunications Administration

• Install, configure, and maintain network infrastructure, including firewalls, switches, wireless access points, and telecommunications systems.
• Monitor network performance and troubleshoot connectivity issues.
• Support network security initiatives and safeguard company data and systems.
• Assist with telecommunications systems administration and support.

Technical Support

• Provide timely and professional Tier 1, Tier 2, and Tier 3 support to internal users.
• Diagnose and resolve hardware, software, network, and application issues.
• Support end-user technology including desktops, laptops, printers, mobile devices, and collaboration tools.
• Deliver exceptional customer service while maintaining high responsiveness to business needs.

IT Service Delivery & Compliance

• Support the implementation and delivery of IT services and technology projects.
• Ensure compliance with corporate IT standards, policies, and security requirements.
• Participate in continuous improvement initiatives that enhance system reliability, efficiency, and user experience.
• Assist with technology planning, upgrades, and infrastructure modernization efforts.

Cybersecurity & Infrastructure Support

• Support cybersecurity tools, monitoring systems, and security best practices.
• Assist with vulnerability management, system patching, and access control administration.
• Maintain and support virtualized environments, storage solutions, and cloud-based technologies.
• Contribute to the ongoing security and integrity of business systems and data.

Do you have a valid Driver’s License license?, Do you have experience in Windows Server administration?, Do you have a Associate’s degree?, * Associate degree, college diploma, or equivalent experience in Computer Science, Information Technology, or a related field.

• Minimum of five (5) years of experience as a Systems and Network Administrator.
• Experience providing Tier 1, Tier 2, and Tier 3 technical support.
• Strong experience with Microsoft Windows Server environments.
• Advanced knowledge of Microsoft 365, including Entra ID, Exchange, SharePoint, and Teams.
• Experience with backup and recovery solutions and SAN/NAS storage environments.
• Experience supporting network infrastructure and troubleshooting connectivity issues.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.

Preferred Qualifications

• Microsoft, Fortinet, VMware, or similar technical certifications.
• Experience in a manufacturing environment.
• Strong knowledge of Fortinet and Cisco networking technologies.
• Experience with VMware or other virtualized environments.
• Experience managing technology projects.
• Knowledge of telecommunications systems such as Panasonic or 3CX.
• Experience with cybersecurity tools and solutions.
• PMI certification or project management experience.

Key Competencies

• Technical Expertise - Strong knowledge of systems, networking, security, and infrastructure technologies.
• Customer Focus - Committed to delivering exceptional support and service.
• Problem Solving - Effectively identifies root causes and develops practical solutions.
• Collaboration - Works effectively with team members and business partners across all functions.
• Accountability - Takes ownership of responsibilities and follows through on commitments.
• Organization & Planning - Effectively prioritizes multiple tasks and projects.
• Continuous Learning - Demonstrates initiative in expanding technical knowledge and capabilities.

Physical & Work Environment

• Primarily on-site within a manufacturing environment.
• Regular travel between Medix facilities in the Elkhart area.
• Occasional lifting and installation of IT equipment.
• Ability to occasionally work outside of normal business hours to support system maintenance, upgrades, or emergency issues.
• Valid driver’s license and reliable transportation preferred.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, At Medix Specialty Vehicles, we are committed to creating an environment where employees can thrive professionally while supporting a mission that makes a difference. We offer consistent employment, competitive compensation, a comprehensive benefits package, and a family-oriented culture focused on teamwork, innovation, and continuous improvement.

Medix Specialty Vehicles provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind., * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance