Level 1 - IT Support Specialist - Part Time

SaferWay Technologies provided outsourced Managed IT Services to businesses in the Metro Atlanta area, with a primary focus on the healthcare industry. SaferWay is seeking a qualified, professional, and motivated Level 1 - IT Support Specialist. The IT Support Specialist will be a key member of the technical support team responsible for being the first response to emails and help desk calls. The individual will be responsible for providing support related to hardware, software and application issues in an efficient accurate manner., * Serve as the Level 1 - IT Support Specialist to provide support for hardware, software and application issues over email, phone or in-person

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by users
• Escalate issues to the next level of support personnel when required
• Document incidents and their resolution in help desk software

Do you have experience in Software support?, * Engaged in information technology or related field of study

• Ability to diagnose and resolve basic technical issues
• Knowledge of commonly-used concepts, practices and procedures within IT
• Current working knowledge of desktops, laptops, printers, mobile devices, Microsoft Office, and common Windows applications

Key Competencies

• Be positive, customer focused and service oriented
• Able to multitask and work under pressure
• Professional, organized, motivated and detail-oriented
• Good oral and written communication skills
• Participate and contribute constructively to the IT team
• Eager to learn IT management skillsets

Pulled from the full job description

• Flexible schedule

SaferWay Technologies is a Managed IT Services provider for businesses. Our services include IT support for servers, networking equipment, and workstations, IT security services, backup/recovery solutions, cloud services, IT upgrade projects, VoIP phones, and more.