IT Field Technician Tier 2

• Perform hands-on desktop fixes when remote tools aren’t suitable, including hardware repairs and replacing defective parts.
• Install and configure hardware, software, and peripherals across network infrastructure.
• Diagnose and resolve software issues.
• Provide onsite desktop/laptop support: setup, configuration, imaging, and deployment.
• Onboard and off-board users, including account creation and password support.
• Handle service desk requests via phone, web portal, and email courteously and efficiently.
• Test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Use remote tools and diagnostic utilities to resolve issues.
• Install antivirus software and keep definitions current.
• Perform preventative maintenance on workstations, printers, and peripherals.
• Maintain strong relationships with clients and colleagues.
• Uphold company safety and security standards.
• Escalate unresolved tickets to MSP Help Desk or management.

Join our dynamic team as an IT Field Technician Tier 2 and become a vital part of delivering top-tier technical support across diverse environments. In this role, you will be the frontline expert responsible for troubleshooting, maintaining, and optimizing IT infrastructure and hardware in the field. Your energetic approach will ensure seamless technology operations, empower end-users, and contribute to the overall efficiency of our organization. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive environment while making a tangible impact on daily business functions. Strong interpersonal skills are essential, as you’ll interact with executive-level clients daily., * Associate’s Degree in Computer Technology or related field, and/or 8+ years of hands-on break-fix experience with laptops and desktops.

• Broad technical knowledge spanning hardware, software, operating systems, networks, and security.
• Strong proficiency in Office 365 administration.
• Experience with Windows 10/11 and Microsoft Servers
• Excellent communication and customer service skills, with strong listening and problem-solving abilities.
• Ability to work quickly and autonomously under pressure, with attention to detail and confidentiality.
• Strong analytical and organizational skills.
• Valid driver’s license, reliable transportation for onsite visits and adequate auto insurance.
• Ability to lift heavy equipment
• Ability to work after-hours and/or weekends, as needed., * Do you have experience with Windows 10/11 and Microsoft Servers?
• Do you have experience installing and configuring hardware, software, and peripherals across network infrastructure?
• Do you have proficiency with Office 365 administration?
• Will you submit to a criminal background check as part of the hiring process?

Experience:

• hands-on break-fix it with laptops and desktops: 8 years (Preferred)

$60,000 - $70,000 a year - Permanent, Full-time, Pulled from the full job description

• Mileage reimbursement
• Health insurance
• Paid time off
• Paid holidays, * Health insurance
• Paid time off and Holidays
• Mileage reimbursement

Salary

$60,000.00 - $70,000.00 per year

Embark on a vibrant career path where your technical talents fuel organizational success! We’re looking for passionate problem solvers ready to make a difference through energetic support and innovative solutions-apply now to become a vital part of our tech-driven team!

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Paid time off